# Broken Power supply after long time TTIG **URL:** \ **Category:** TTIG - The Things Indoor Gateway\ **Created:** [May 23, 2021, 7:08pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954 "2021-05-23T19:08:58Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![MOS-FET](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mos-fet/32/35697_2.png) [@MOS-FET](https://www.thethingsnetwork.org/forum/u/MOS-FET)\ **Post date:** [May 23, 2021, 7:08pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/1 "2021-05-23T19:08:58Z")
Hello i have one of the first TTIG Gateway. Now after always connected to the 230V Power it is broken. I tested it with USB Power working fine. Any suggestions how to fix it? Thanks Matthias ---
**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\ **Post date:** [May 23, 2021, 7:40pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/2 "2021-05-23T19:40:53Z")
Whilst I’m sure TTI and Browan would declare as ‘no user serviceable parts inside’, given its out of warranty by now a competant/qualified electronics eng should be able to diagnose and replace the internal PSU module - its a long time since I looked inside and no time to search forum (try that) where I have seen pictures and call out in the past but you could source a replacement. I think its a stock PSU module from the likes of MeanWell or one of the other well known brands. **Update:** _I check old photos from when I had a 915Mhz vs 868Mhz misship and looks like it is the Meanwell IRM-10-15. These are stocked by the likes of RS Components, Digi-Key, Arrow, Farnell etc._ ![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/f/a/fa74a18470285a452b76913aef7af138c29ff7e0.jpeg) ---
**Author:** ![MOS-FET](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mos-fet/32/35697_2.png) [@MOS-FET](https://www.thethingsnetwork.org/forum/u/MOS-FET)\ **Post date:** [May 23, 2021, 7:55pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/3 "2021-05-23T19:55:16Z")
Thanks is their a good trick how to open it easily? ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [May 23, 2021, 8:04pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/4 "2021-05-23T20:04:53Z")
But naturally no one but a qualified electrician should do anything with a mains power supply unless you declare that anything you may choose to do would be at your own risk. ---
**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\ **Post date:** [May 23, 2021, 8:05pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/5 "2021-05-23T20:05:43Z")
Take a look at the pic, from memory the process is pop off the top and bottom covers which you can see are clipped into place with small lugs. Underneath you will then find a couple of small screws (I think one at one end two at the other?) - take them out and that allows the case to be split…again held by plastic clips/lugs. ---
**Author:** ![Kater](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kater/32/44393_2.png) [@Kater](https://www.thethingsnetwork.org/forum/u/Kater)\ **Post date:** [May 26, 2021, 10:37am UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/6 "2021-05-26T10:37:24Z")
If you (or anyone else with the same problem) are shy of opening the case and soldering the PCB: perhaps it’s actually a viable workaround to use the external USB power supply for the TTIG? ---
**Author:** ![MOS-FET](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mos-fet/32/35697_2.png) [@MOS-FET](https://www.thethingsnetwork.org/forum/u/MOS-FET)\ **Post date:** [May 26, 2021, 11:30am UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/7 "2021-05-26T11:30:48Z")
As I wrote it works with the normal usb c connector. So I can use an external power but I don’t want. ---
**Author:** ![MOS-FET](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mos-fet/32/35697_2.png) [@MOS-FET](https://www.thethingsnetwork.org/forum/u/MOS-FET)\ **Post date:** [June 1, 2021, 12:01pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/8 "2021-06-01T12:01:02Z")
I found the error an broken platic holder. I fixed it and when worked again. ![Screenshot_20210601_135940_com.android.gallery3d](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/d/d/dd3f51c7cd929078ae066090407459d7720c97f1.jpeg) ---
**Author:** ![penny](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/penny/32/45163_2.png) [@penny](https://www.thethingsnetwork.org/forum/u/penny)\ **Post date:** [October 28, 2023, 9:33pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/9 "2023-10-28T21:33:56Z")
I had exactly the same problem! The mains connectors appear to be held in place by melting the plastic posts onto which they are fitted and pushing the melted plastic onto the metal connector forming a very crude type of rivet. My TTIG had been sitting in an outlet for about a year before the plastic ‘lump’ disintegrated and the power connector became loose. Fortunately it failed in a way that disconnected the power, it would have been worse if the connection became intermittent, causing arcing and a fire. This device needs to be reviewed and perhaps recalled as it definitely does not conform with UK safety standards. ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 29, 2023, 1:27pm UTC](https://www.thethingsnetwork.org/forum/t/broken-power-supply-after-long-time-ttig/47954/10 "2023-10-29T13:27:26Z")
You will need to direct your comments to the vendor / manufacturer - this forum does not have any of them routinely frequenting the forums. I’d note that my TTIGs certainly get warm to the touch - warm not hot - the PSU & its PCB are certified, the plastic that holds the connectors in place is covered in quality marks and being ABS would need +225ºC to melt. The picture above looks like the ‘button’ sheared off. So you will probably need to take some pictures to demonstrate the melting idea. This sort of multi-use adapter assembly is widely used - like in the original Raspberry Pi PSU’s. If I pushed the protruding metal spring really hard whilst putting an adapter on it I could see how I may be able to snap the button off.