# Cannot connect new The Things Kickstarter Gateway to V3

**URL:** <https://www.thethingsnetwork.org/forum/t/cannot-connect-new-the-things-kickstarter-gateway-to-v3/49066>\
**Category:** TTKG - The Things Kickstarter Gateway\
**Created:** [June 23, 2021, 9:45pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-connect-new-the-things-kickstarter-gateway-to-v3/49066 "2021-06-23T21:45:43Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![rbrightwell](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rbrightwell/32/35697_2.png) [@rbrightwell](https://www.thethingsnetwork.org/forum/u/rbrightwell)\
**Post date:** [June 24, 2021, 4:19pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-connect-new-the-things-kickstarter-gateway-to-v3/49066/5 "2021-06-24T16:19:17Z")

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All,

Just wanted to post my resolution for anyone else with similar issues. There were several steps I had to take to find a solution to my problem.

1. I did in fact need a tenant ID (@ttn) for my gateway.
2. My original gateway ID was too long, and this was indeed why I got the “unexpected error” issue.

However, this was not the end of my problems. I was still getting the frustrating looping problem and rejected LoRa packets. I did finally manage to find some links tracing this back to a mechanical issue. This led to resolution #3:

1. Push my LoRa chip firmly into its socket – and pushed it even harder when that didn’t work

– to FINALLY get a working router.

Thank you for all the help Kersing and other members of the community for having the answers that support and the setup page did not. So much for a five minute activation.

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