# Cannot login new account to v3 console **URL:** \ **Category:** V3 Console\ **Created:** [February 26, 2021, 8:53pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915 "2021-02-26T20:53:31Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [February 26, 2021, 8:53pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/1 "2021-02-26T20:53:31Z")
I had a TTN account that I decided to delete as it had a poorly conceived name. I deleted the devices/apps/gw and then the account. I then successfully created a new TTN account using the previously used email address. I can successfully login to the V2 console. However I cannot complete the login to the v3 console at [https://eu1.cloud.thethings.network/](https://eu1.cloud.thethings.network/) The login partially completes and then I get an error “too many requests no user name available”. This has all happened over the past 1 hour. Should I just be patient as the v3 system is not aware of my new account? Or is it something else? FYI I am in Canada. ---
**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\ **Post date:** [February 26, 2021, 9:24pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/2 "2021-02-26T21:24:45Z")
Do you use the “Login with The Things ID” button? If not, that is the one to use, not the credentials one. ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [February 26, 2021, 9:27pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/3 "2021-02-26T21:27:47Z")
Yes I tried the Things ID. I get partially in, it asks for authorization regarding my email and then fails. ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [February 26, 2021, 9:28pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/4 "2021-02-26T21:28:27Z")
![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/a/7/a7418fc12cd17437795355eedae2b96c085deb3d.png) ---
**Author:** ![Kater](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kater/32/44393_2.png) [@Kater](https://www.thethingsnetwork.org/forum/u/Kater)\ **Post date:** [March 1, 2021, 8:50am UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/5 "2021-03-01T08:50:37Z")
Maybe you want to have a look at this topic: [https://www.thethingsnetwork.org/forum/t/cannot-log-in-to-v3-console/](https://www.thethingsnetwork.org/forum/t/cannot-log-in-to-v3-console/) Seems there are still issues with logging in to V3. Let’s hope this can be fixed soon. ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [March 1, 2021, 2:59pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/6 "2021-03-01T14:59:52Z")
Thank-you I did read this. My issue seems to be slightly different. A different error message. But just in case I tried all the suggestions, clearing cache etc. I even used different completely computers with unrelated browsers. Still nothing worked. ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [March 4, 2021, 2:07am UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/7 "2021-03-04T02:07:50Z")
Still cannot login in to V3 console with a re-created v2 account. I get a " Too many requests No username available". Does anyone have any ideas? ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [March 4, 2021, 9:06am UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/8 "2021-03-04T09:06:10Z")
What browser & OS are you using - names & exact version numbers please. ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [March 4, 2021, 3:37pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/9 "2021-03-04T15:37:16Z")
I have tried with Chrome Version 88.0.4324.190 (Official Build) (64-bit) on Windows 10 latest 64bit. IOS/safari (latest), and Windows 10/ Edge Version 88.0.705.81 (Official build) (64-bit). Let me re-iterate I believe the error is the result of deleting my old V2 account and creating a new one but using the same email address. I have cleared caches, cookies, changed browsers, computers etc. I believe the issue is at v2/v3. A brand new account unrelated to any of my working accounts works fine in v2 and v3 on all my computers. ---
**Author:** ![kleinewim](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kleinewim/32/36996_2.png) [@kleinewim](https://www.thethingsnetwork.org/forum/u/kleinewim)\ **Post date:** [March 14, 2021, 3:26pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/11 "2021-03-14T15:26:33Z")
Same here after deleting old account and create new one. After that same as RockiesIOT got → “Too many requests No username available”. Cleared cookies & cache. Used other computer. etc. Still not allowed to login at eu1.cloud.thethings.network. Old v2 works great. ---
**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\ **Post date:** [March 14, 2021, 4:21pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/12 "2021-03-14T16:21:33Z")
Just curious, why did you delete the old account? @laurens who can resolve this issue? ---
**Author:** ![kleinewim](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kleinewim/32/36996_2.png) [@kleinewim](https://www.thethingsnetwork.org/forum/u/kleinewim)\ **Post date:** [March 15, 2021, 11:02am UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/13 "2021-03-15T11:02:00Z")
First I tried to migrate to v3 to see if it would work. That worked out nice so ik decided to build up from scratch with a new account. Therefore I deleted the devices, application, gateway and the account. After the creation of a new account I couldn’t manage to logon on the eu1 server as descibed above. The V2 server works fine and added the gateway again. If I have to do some testing or give more information, no problem. ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [March 15, 2021, 12:40pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/14 "2021-03-15T12:40:54Z")
Clearing cookies / cache for your primary web browser is very painful so I won’t suggest that. Can you install another browser to give the new login a try? Or use a different computer? For anyone finding this thread, you can delete devices, gateways & applications to clear out entries you don’t want, but you can’t reuse the id’s you gave those items again - NB, I’m not talking about EUI’s, just the id’s. ---
**Author:** ![kleinewim](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kleinewim/32/36996_2.png) [@kleinewim](https://www.thethingsnetwork.org/forum/u/kleinewim)\ **Post date:** [March 15, 2021, 1:47pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/15 "2021-03-15T13:47:54Z")
Thanks for the reply. I’ve tried the following combinations: Linux Ubuntu 20 & Chrome, Win10 Surface & Edge, Win10 pc with Edge and Chrome and a Android Samsung smartphone with default browser. All situations gives the same respond “Too many requests, no username available” ---
**Author:** ![RockiesIOT](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/rockiesiot/32/35697_2.png) [@RockiesIOT](https://www.thethingsnetwork.org/forum/u/RockiesIOT)\ **Post date:** [March 15, 2021, 7:36pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/16 "2021-03-15T19:36:30Z")
I also tried many browsers and computers/tablets. Same issue. ---
**Author:** ![laurens](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/laurens/32/46841_2.png) [@laurens](https://www.thethingsnetwork.org/forum/u/laurens)\ **Post date:** [March 23, 2021, 2:42pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/17 "2021-03-23T14:42:07Z")
@RockiesIOT / @kleinewim Could you submit an issue on our GitHub and provide as much information as possible? I will make sure it ends up with the right developers at our end. If possible, also add the logs/error codes found in the DevTools of your browser. > **[TheThingsNetwork/lorawan-stack](https://github.com/TheThingsNetwork/lorawan-stack/issues)** > > s ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [July 26, 2021, 9:15am UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/19 "2021-07-26T09:15:13Z")
2 posts were split to a new topic: [Deleted account with gateway, can’t register gateway on new account](https://www.thethingsnetwork.org/forum/t/deleted-account-with-gateway-cant-register-gateway-on-new-account/50069) ---
**Author:** ![iot-lab](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/iot-lab/32/35697_2.png) [@iot-lab](https://www.thethingsnetwork.org/forum/u/iot-lab)\ **Post date:** [March 7, 2022, 10:10pm UTC](https://www.thethingsnetwork.org/forum/t/cannot-login-new-account-to-v3-console/44915/20 "2022-03-07T22:10:03Z")
Hello, I have Login problems with an new account: ![login_failed](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/6/1/616b54883ec5da423d23301458f1312349b39840.jpeg)