# Claiming TTIG problems (empty Gateway EUI in frontend)

**URL:** <https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539>\
**Category:** The Things Stack v3\
**Tags:** gateways\
**Created:** [June 15, 2022, 8:19am UTC](https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539 "2022-06-15T08:19:15Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![openijl](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/openijl/32/35697_2.png) [@openijl](https://www.thethingsnetwork.org/forum/u/openijl)\
**Post date:** [June 21, 2022, 5:08pm UTC](https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539/22 "2022-06-21T17:08:43Z")

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Likewise, my TTIG is up and running now, after a delete of the previous GW entry and a re-claim.

Thanks,  
Ian

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**Author:** ![incyi](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/incyi/32/42070_2.png) [@incyi](https://www.thethingsnetwork.org/forum/u/incyi)\
**Post date:** [June 21, 2022, 8:39pm UTC](https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539/23 "2022-06-21T20:39:05Z")

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On my work, we had a gateway which I could not claim. Later I found out: the firewall was blocking the internet access of the TTIG.

Do you think this could be the case ? Fixed by doing it 1 time with a hotspot on my phone. Then decided to move the gateway somewhere else.

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [June 22, 2022, 7:40am UTC](https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539/24 "2022-06-22T07:40:30Z")

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> [@incyi](#):
>
> Do you think this could be the case ?

No, nothing to do with it, but thanks for mentioning it.

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**Author:** ![system](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/6/2/6250ea44fd2b0d6259489e1a92748df681e1f970.png) [@system](https://www.thethingsnetwork.org/forum/u/system)\
**Post date:** [June 23, 2022, 7:40am UTC](https://www.thethingsnetwork.org/forum/t/claiming-ttig-problems-empty-gateway-eui-in-frontend/57539/25 "2022-06-23T07:40:53Z")

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