# Gateways data unavalible

**URL:** <https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432>\
**Category:** Uncategorized\
**Created:** [October 9, 2020, 6:20am UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432 "2020-10-09T06:20:17Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![Johan\_Scheepers](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/johan_scheepers/32/46550_2.png) [@Johan\_Scheepers](https://www.thethingsnetwork.org/forum/u/Johan_Scheepers)\
**Post date:** [October 9, 2020, 6:20am UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/1 "2020-10-09T06:20:17Z")

</div>

Hi,

I have a node-red flow running checking the usage of a few gateways, some are mine and others are community gateways.

From last night 2020/10/09 00:00 (or is it this morning) no uplink/downlink data available from the TTN server on some of them.

I see they have also disappeared of the mapper.

![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/2/d/2d17e5a65d5ea414c76b71598038fa7c1f08930f.png)  
 ![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/f/e/fe3d97da4113f324a0465b5656a596e5c509929a.png)

I can see that my trackers are still uplink via these gateway that have “disappeared”.

![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/0/d/0d87155fc06fae7c22808f64174963079e12d9ab.png)

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<div class="post-metadata">

**Author:** ![peterkarney](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/peterkarney/32/25844_2.png) [@peterkarney](https://www.thethingsnetwork.org/forum/u/peterkarney)\
**Post date:** [October 9, 2020, 3:44pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/2 "2020-10-09T15:44:51Z")

</div>

Did something happen last night? at midnight NL time.

I monitor the number of gateways reported here: [https://www.thethingsnetwork.org/gateway-data/country/gb](https://www.thethingsnetwork.org/gateway-data/country/gb)

For the UK has contained a pretty constant 1077 gateways.

Last night it dropped to 790.

Also lots of the metadata is now missing

also GWs that are online and public do not appear in the list.

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<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 3:48pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/3 "2020-10-09T15:48:46Z")

</div>

Any chance those gateways are using Digital Catapult?

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<div class="post-metadata">

**Author:** ![peterkarney](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/peterkarney/32/25844_2.png) [@peterkarney](https://www.thethingsnetwork.org/forum/u/peterkarney)\
**Post date:** [October 9, 2020, 4:01pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/5 "2020-10-09T16:01:03Z")

</div>

Some are but not all

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<div class="post-metadata">

**Author:** ![peterkarney](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/peterkarney/32/25844_2.png) [@peterkarney](https://www.thethingsnetwork.org/forum/u/peterkarney)\
**Post date:** [October 9, 2020, 4:25pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/6 "2020-10-09T16:25:22Z")

</div>

So here is an example. This GW, one next to my desk, is on line and taking traffic and shows up as on line on the TTN dashboard. eui-58a0cbfffe800ee0

However it does not appear in this feed.  
[https://www.thethingsnetwork.org/gateway-data/country/gb](https://www.thethingsnetwork.org/gateway-data/country/gb)

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<div class="post-metadata">

**Author:** ![peterkarney](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/peterkarney/32/25844_2.png) [@peterkarney](https://www.thethingsnetwork.org/forum/u/peterkarney)\
**Post date:** [October 9, 2020, 4:35pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/7 "2020-10-09T16:35:53Z")

</div>

Also i am sure that the ttn map used to show the gateway name.

![Picture1](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/8/2/8200554fc14e45012047ca0d9f3ba7feb314725d.png)

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<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 4:44pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/8 "2020-10-09T16:44:37Z")

</div>

> [@peterkarney](#):
>
> eui-58a0cbfffe800ee0
> 
> However it does not appear in this feed.  
> [https://www.thethingsnetwork.org/gateway-data/country/gb](https://www.thethingsnetwork.org/gateway-data/country/gb)

That’s probably as [https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0](https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0) shows no coordinates\*. (Of course, still not okay, unless those have been set to be private.)

Aside, the Kickstarter The Things Gateway has its coordinates missing in the uplink metadata [since May 11th](https://www.thethingsnetwork.org/forum/t/gateways-dont-show-up-in-ttn-mapper-android-app/37993/3), but [gateway-data/gateway/id](https://www.thethingsnetwork.org/gateway-data/gateway/arjanvanb-gw-1) still includes those†.

Are all new troublesome gateways TTIGs?

\*) or: no `"country_code"`  
†) and also `"country_code"`

---

<div class="post-metadata">

**Author:** ![peterkarney](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/peterkarney/32/25844_2.png) [@peterkarney](https://www.thethingsnetwork.org/forum/u/peterkarney)\
**Post date:** [October 9, 2020, 4:47pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/9 "2020-10-09T16:47:43Z")

</div>

Yes but there are other attributes for other GWs that are missing too and over 300 GWs have dropped off since last night

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<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 4:51pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/10 "2020-10-09T16:51:10Z")

</div>

I’ve now reported this [in the appropriate Slack channel](https://www.thethingsnetwork.org/forum/t/the-things-network-status-page-howto/31126). But of course the working week in Europe is over now. 🤞

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<div class="post-metadata">

**Author:** ![PumpkinEater](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/pumpkineater/32/25844_2.png) [@PumpkinEater](https://www.thethingsnetwork.org/forum/u/PumpkinEater)\
**Post date:** [October 9, 2020, 4:52pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/11 "2020-10-09T16:52:33Z")

</div>

> [@arjanvanb](#):
>
> Are all new troublesome gateways TTIGs?

No, seems to be a problem for all gateways (including my Dragino LPS8), at least in the Duesseldorf area. Only altitude and brand name is shown when clicking on the icon.

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<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 5:13pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/12 "2020-10-09T17:13:10Z")

</div>

Ah indeed, details are missing for mine (in The Netherlands) too, though those happen to still include their coordinates.

Also, they show `"last_seen": "2020-10-09T14:27:37Z"` (and times close to that) and everything _seems_ offline for me too, but that is a known problem: [TTN V2 Console not working properly all the time](https://www.thethingsnetwork.org/forum/t/ttn-console-not-working-properly-all-the-time-console-gateway-not-connected-no-traffic-application-no-data/37915) So, for me they still forward data.

The output for `/gateway-data` is cached for 6 hours, so if this is due to the NOC failing, then maybe that will degrade even more soon:

> [@Determine which gateway is used by a given node](https://www.thethingsnetwork.org/forum/t/determine-which-gateway-is-used-by-a-given-node/11531/12):
>
> Beware:
> 
> - ⚠ The `http://noc.thethingsnetwork.org:8085` endpoint [is known to be unreliable](https://status.thethings.network/incidents/3zddstxw97k9).
> 
> - ⚠ The endpoints starting with [https://www.thethingsnetwork.org/gateway-data/](https://www.thethingsnetwork.org/gateway-data/) might not be officially supported APIs. As for validity/caching of that specific endpoint, @htdvisser wrote on Slack:

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<div class="post-metadata">

**Author:** ![hphillip](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/hphillip/32/46261_2.png) [@hphillip](https://www.thethingsnetwork.org/forum/u/hphillip)\
**Post date:** [October 9, 2020, 5:35pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/13 "2020-10-09T17:35:51Z")

</div>

My gateway in Wiltshire, UK has also “disappeared” from the TTN Mapper:

![GatewayEvaporatedFromMap](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/1/d/1d63d9181c0ff55e53b4159e11d79a738536a77a.png)  
I initially rebooted the gateway thinking it was just me, but I assume it is the same root cause others are observing.

I can confirm my gateway is now missing from [https://www.thethingsnetwork.org/gateway-data/country/gb](https://www.thethingsnetwork.org/gateway-data/country/gb) and I also observe “last\_seen”:“2020-10-09T14:27:45Z” from [https://www.thethingsnetwork.org/gateway-data/gateway/](https://www.thethingsnetwork.org/gateway-data/gateway/) but it is actively in use since then.

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<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 5:41pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/14 "2020-10-09T17:41:40Z")

</div>

> [@Johan\_Scheepers](#):
>
> no uplink/downlink data available

Ah, that also refers to attributes on, say, [https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0](https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0) ? So, it does not refer to actual uplinks/downlinks not being seen in, say, the MQTT API? (I don’t recall seeing those numbers in that API, but I still see ~~up-to-date~~ numbers [in the NOC](http://noc.thethingsnetwork.org:8085/api/v2/gateways/eui-0000024b080606d8) right now.)

Sometimes the NOC throws:

`{"error":"Failed to execute add commands in pipeline: Failed to execute pipeline: redis: connection pool timeout","message":"Failed to execute add commands in pipeline: Failed to execute pipeline: redis: connection pool timeout","code":2}`

---

<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 6:29pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/15 "2020-10-09T18:29:02Z")

</div>

Meanwhile the NOC has been restarted, and for me `"last_seen"` is now accurate again in both the NOC and `/gateway-data/gateway/id` (EU868, The Netherlands). Also, Last Seen, Transmitted Messages and Received Messages in TTN Console look okay right now.

Some fields such as `description`, `owner` and gateway brand/type are still missing from, e.g, [https://www.thethingsnetwork.org/gateway-data/gateway/eui-0000024b080606d8](https://www.thethingsnetwork.org/gateway-data/gateway/eui-0000024b080606d8).

---

<div class="post-metadata">

**Author:** ![hphillip](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/hphillip/32/46261_2.png) [@hphillip](https://www.thethingsnetwork.org/forum/u/hphillip)\
**Post date:** [October 9, 2020, 6:38pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/16 "2020-10-09T18:38:52Z")

</div>

I’m personally not getting any response now from TTN Mapper  
 ![TTNMapper](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/3/6/361f7a08a78fbed6cfe467a1a568303e60789953.png)

Earlier on the browser console was reporting lots of “location is on null island” for many gateways:

![IsOnNullIsland](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/4/5/45f2b333b2123507e2018a776be9434c830fd3c4.png)

---

<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 6:46pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/17 "2020-10-09T18:46:56Z")

</div>

> [@arjanvanb](#):
>
> Some fields such as `description` , `owner` and gateway brand/type are still missing from, e.g, [https://www.thethingsnetwork.org/gateway-data/gateway/eui-0000024b080606d8](https://www.thethingsnetwork.org/gateway-data/gateway/eui-0000024b080606d8).

And meanwhile, @adrianmares also fixed that, for me.

@peterkarney, I don’t know if [https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0](https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0) should show more than below?

```json
{
  "eui-58a0cbfffe800ee0": {
    "id": "eui-58a0cbfffe800ee0",
    "attributes": {
      "brand": "The Things Industries",
      "frequency_plan": "EU_863_870",
      "model": "The Things Indoor Gateway",
      "version": "2.0.0"
    },
    "last_seen": "2020-10-09T18:44:04Z"
  }
}

```

Surely, there’s still no country or location. Is this using Digital Catapult?

---

<div class="post-metadata">

**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [October 9, 2020, 7:14pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/18 "2020-10-09T19:14:05Z")

</div>

And that one seems fixed too:

```json
{
  "eui-58a0cbfffe800ee0": {
    "id": "eui-58a0cbfffe800ee0",
    "description": "Plug 1 - 58 A0 CB FF FE 80 0E E0",
    "owner": "peterkarney",
    "owners": [
      "peterkarney"
    ],
    "location": {
      "latitude": <redacted>,
      "longitude": <redacted>,
      "altitude": 10
    },
    "country_code": "gb",
    "attributes": {
      "antenna_model": "Internal",
      "brand": "The Things Industries",
      "frequency_plan": "EU_863_870",
      "model": "The Things Indoor Gateway",
      "placement": "indoor",
      "version": "2.0.0"
    },
    "last_seen": "2020-10-09T19:11:40Z"
  }
}

```

So, assuming this is correct:

> [@arjanvanb](#):
>
> > [@Johan\_Scheepers](#):
> >
> > no uplink/downlink data available
> 
> Ah, that also refers to attributes on, say, [https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0](https://www.thethingsnetwork.org/gateway-data/gateway/eui-58a0cbfffe800ee0)? So, it does not refer to actual uplinks/downlinks not being seen in, say, the MQTT API?

I think all is fixed?

Thanks, @adrianmares!

---

<div class="post-metadata">

**Author:** ![Johan\_Scheepers](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/johan_scheepers/32/46550_2.png) [@Johan\_Scheepers](https://www.thethingsnetwork.org/forum/u/Johan_Scheepers)\
**Post date:** [October 9, 2020, 8:13pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/19 "2020-10-09T20:13:56Z")

</div>

Yes I were referring the the API attribute, up/downlink.

I did mention I still can see my trackers data into the server, so the nodes were still up link to the gateway and the gateway to the server, so did not lose any data.

The problem seem to have been related to certain gateways brands that the attributes were missing off. I have a Multitech and Mikrotik gateway, the Mikrotik arrributes in the API were missing.

Yes all the attributes are back now.

---

<div class="post-metadata">

**Author:** ![jbkiwi](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jbkiwi/32/46829_2.png) [@jbkiwi](https://www.thethingsnetwork.org/forum/u/jbkiwi)\
**Post date:** [October 9, 2020, 8:14pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/20 "2020-10-09T20:14:50Z")

</div>

I’ve had 8 gateways (out of 17) show offline as of 5:45pm UTC.  
All use the meshed australia server, but tree different models of gateways across 4 different network connections, so seems to be a TTN issue

---

<div class="post-metadata">

**Author:** ![hphillip](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/hphillip/32/46261_2.png) [@hphillip](https://www.thethingsnetwork.org/forum/u/hphillip)\
**Post date:** [October 9, 2020, 8:49pm UTC](https://www.thethingsnetwork.org/forum/t/gateways-data-unavalible/40432/21 "2020-10-09T20:49:09Z")

</div>

Web site back for me…

![TTNMapperUp](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/c/4/c4a0df1da544d67a4909125aa65fd759d02720de.png)

…and missing gateway back on the map:

![GatewayReappearedOnMap](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/7/0/708a166e01043743c8c505272c43ead1b1d46cb7.png)

So all is well in West Swindon, Wiltshire

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