# Join Errors with v3.8.1 update

**URL:** <https://www.thethingsnetwork.org/forum/t/join-errors-with-v3-8-1-update/36949>\
**Category:** The Things Stack v3\
**Created:** [May 12, 2020, 2:20pm UTC](https://www.thethingsnetwork.org/forum/t/join-errors-with-v3-8-1-update/36949 "2020-05-12T14:20:40Z")\
**Posts on this page:** 1\
**Showing post:** 15

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**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\
**Post date:** [May 18, 2020, 4:36pm UTC](https://www.thethingsnetwork.org/forum/t/join-errors-with-v3-8-1-update/36949/15 "2020-05-18T16:36:01Z")

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> [@LMSystems](#):
>
> now sensors again failes to connect due to download issues

Is this related to the TTN community network? Looks like a private V3 installation? Or, if it is a TTI V3 instance, then you have much better ways to get support:

> [@cultsdotelecomatgmai](#):
>
> […] “The Things Enterprise Stack Cloud-Hosted” (TT ES CH) v3 for commercial production services. The TT ES CH comes with an account on the TTI ticketing system and response from the support team is VERY fast.

(Also, please don’t post images for what is just text. See also [How do I format my forum post? [HowTo]](https://www.thethingsnetwork.org/forum/t/how-do-i-format-my-forum-post-howto/8735))

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