# No 'Live data' showing in console **URL:** \ **Category:** The Things Stack v3\ **Created:** [October 13, 2022, 8:00am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347 "2022-10-13T08:00:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 8:00am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/1 "2022-10-13T08:00:50Z")
I have 24 rain gauges in a forest in Mid Wales which report readings every five minutes via TTN, recently my console has stopped showing ‘live data’ for any of these devices. The data is still being received by, and forwarded by TTN. Is this a site wide issue, or just my console? ---
**Author:** ![pe1mew](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/pe1mew/32/48520_2.png) [@pe1mew](https://www.thethingsnetwork.org/forum/u/pe1mew)\ **Post date:** [October 13, 2022, 8:26am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/2 "2022-10-13T08:26:45Z")
This is a regular recurring issue that is there for some time. It happens to me too with both applications as well as gateway data. There is no consistency in when it works and when not. It seems as it TTI does not bother as it is not given any attention. ---
**Author:** ![KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/krishnaiyereaswaran2/32/44663_2.png) [@KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/u/KrishnaIyerEaswaran2)\ **Post date:** [October 13, 2022, 8:35am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/3 "2022-10-13T08:35:22Z")
Is there a Github issue with the reproduction steps? ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 9:11am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/4 "2022-10-13T09:11:27Z")
Do you mean have I reported it on github? If so, no, I don’t know how to do that for this issue. Steps to ‘reproduce’ error: log into console select applications select end device select ‘live data’ no live data ---
**Author:** ![KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/krishnaiyereaswaran2/32/44663_2.png) [@KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/u/KrishnaIyerEaswaran2)\ **Post date:** [October 13, 2022, 9:18am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/5 "2022-10-13T09:18:25Z")
Please create a Github issue with the following 1. Screenshots; Open the `Inspect` option on your browser - A screenshot of the `Console` tab. - A Screenshot of the `Network` tab. Repeat these screenshots for the case where you have an issue and the case where you dont. 1. Is this across multiple applications or on certain applications? If it’s the latter, what is the difference between those applications (in terms of device count for ex). ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 13, 2022, 9:55am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/6 "2022-10-13T09:55:17Z")
I suspect it may be simpler, worth trying this: > [@Unable to log into console](https://www.thethingsnetwork.org/forum/t/unable-to-log-into-console/59274/4): > > The pages are made up of many individual components that are retrieved from the server - if your browser thinks that one or more of them is up to date, it won’t fetch it, so you can end up with components from different revisions being used by your browser with consequent issues. The first thing to try is a force reload the console page - it’s like a more aggressive version of refresh/reload - depending on browser / OS you use shift or option or ctrl or alt - most browsers show a change of name… ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 9:56am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/7 "2022-10-13T09:56:26Z")
OK, that’s done, I cant comment on multiple applications, as i only have one. ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 10:00am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/8 "2022-10-13T10:00:25Z")
I don’t think this helps, I just logged out and shut down the browser, then re-opened and re logged in. as you can see from screenshot - ‘no recent activity’, but end device ‘casella-1’ last activity was 49 seconds ago. ![ttnss3](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/0/4/04d5067646d9a5a0b0638cf72267ec53bf26c080.jpeg) ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 13, 2022, 10:02am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/9 "2022-10-13T10:02:24Z")
I didn’t suggest a restart, please read the link with the details of the why! ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 10:14am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/10 "2022-10-13T10:14:44Z")
ctrl + reload has no effect either, but agree that it is a browser issue, as i can see live data on chrome on my android phone issue is apparent on chrome on windows, but not on my linux machine. Edited to add: trying firefox on my windows machine also has no live data ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 13, 2022, 11:01am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/11 "2022-10-13T11:01:36Z")
Hmm, similar to the other issue. Further investigation required! ---
**Author:** ![pe1mew](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/pe1mew/32/48520_2.png) [@pe1mew](https://www.thethingsnetwork.org/forum/u/pe1mew)\ **Post date:** [October 13, 2022, 5:16pm UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/12 "2022-10-13T17:16:58Z")
Although it is understandable that some administration is mandatory, it is disturbing to hide always behind a Git issue. Asking for an issue is simply saying “I do not take you serious unless you file an issue” I can confirm that reproduction is an issue. it simply happenes. The only thing we can say is the time at which it occurs. I will mention it when it happens again and am willing to submit a comment and contribute to an issue on Git if that helps. ---
**Author:** ![pe1mew](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/pe1mew/32/48520_2.png) [@pe1mew](https://www.thethingsnetwork.org/forum/u/pe1mew)\ **Post date:** [October 13, 2022, 5:17pm UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/13 "2022-10-13T17:17:29Z")
I have tried before: when the issue occurs a browser change does not help. ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 13, 2022, 9:34pm UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/14 "2022-10-13T21:34:57Z")
> [@descartes](#): > > Hmm, similar to the other issue. Further investigation required! This is the other issue with the same outcome: > [@No Live Data showning up](https://www.thethingsnetwork.org/forum/t/no-live-data-showning-up/59215/18): > > I now opened the console with my phone and I saw all the traffic so I think it’s a problem with my browser or PC. Thanks for the help but I think you can not help my further. @Jeff-UK should I still answer your questions? @KrishnaIyerEaswaran2, you commented on this one but not the other - how do they differ? ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 13, 2022, 11:38pm UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/15 "2022-10-13T23:38:38Z")
I think it’s an os issue, as Firefox and chrome on my ubuntu and xubuntu machines, and chrome on my android devices all work fine. Interesting to know if anyone is having the same issue in Windows 11 (I’m on 10) lol I bet it works fine on XP 🤣😂🤣 ---
**Author:** ![gummibaerchen21](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/gummibaerchen21/32/35697_2.png) [@gummibaerchen21](https://www.thethingsnetwork.org/forum/u/gummibaerchen21)\ **Post date:** [October 14, 2022, 4:27am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/16 "2022-10-14T04:27:11Z")
> [@descartes](#): > > This is the other issue with the same outcome: > > > [@](#): > > > > I now opened the console with my phone and I saw all the traffic so I think it’s a problem with my browser or PC. Thanks for the help but I think you can not help my further. @Jeff-UK should I still answer your questions? I haven an update to this issue. It is a problem with my antivirus software, because if I use a PC with the same software and the same config I can’t see any events but as soon as I use a different PC with a differnt antivirus I can see the whole live data. ---
**Author:** ![KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/krishnaiyereaswaran2/32/44663_2.png) [@KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/u/KrishnaIyerEaswaran2)\ **Post date:** [October 14, 2022, 6:20am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/17 "2022-10-14T06:20:52Z")
> Although it is understandable that some administration is mandatory, it is disturbing to hide always behind a Git issue. Asking for an issue is simply saying “I do not take you serious unless you file an issue” A Github issue is not administration. It’s a necessary step to help us isolate the environment and figure out how we can reproduce it. Without reproducing an issue, we can’t solve it. It is also necessary for us to internally allocate resources, schedule it in a milestone and track progress. This is how most large open source projects are managed. The Forum mods have a direct line of communication to TTI support team in case of large scale operational issues. All other errors faced go via Github. > I can confirm that reproduction is an issue. it simply happens. The only thing we can say is the time at which it occurs. This gives us no information on what systems are affected and how to reproduce the issue. This is exactly the reason why we ask you to take the time to collect data and put it all in one place; a Github issue. @mczakk and @gummibaerchen21: Could you please add your observations to the issue as well? That would help us isolate items. So @mczakk, you’ve currently isolated the issue to Chrome on Windows? ---
**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\ **Post date:** [October 14, 2022, 7:12am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/18 "2022-10-14T07:12:41Z")
> [@descartes](#): > > @KrishnaIyerEaswaran2, you commented on this one but not the other - how do they differ? This would be useful feedback as it lets us know what triggers TTI intervention. I’d add that I’m all macOS on my Safari / Chrome / FireFox use and as a macOS user am very superior so don’t feel the need for any antivirus software 😱 > [@gummibaerchen21](#): > > It is a problem with my antivirus software, because if I use a PC with the same software and the same config I can’t see any events but as soon as I use a different PC with a differnt antivirus I can see the whole live data. @gummibaerchen21, you can’t imagine how useful it would be to know what the two different anti-virus packages are - it could dramatically speed up the resolution of the problem if you’ve identified the one that breaks the console. So please do tell us asap. @mczakk, always useful to post the link of the created GitHub issue. @KrishnaIyerEaswaran2, as the link wasn’t posted, when you put this: > [@KrishnaIyerEaswaran2](#): > > Could you please add your observations to the issue as well? it would have been useful for the link to be embedded to facilitate. ---
**Author:** ![gummibaerchen21](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/gummibaerchen21/32/35697_2.png) [@gummibaerchen21](https://www.thethingsnetwork.org/forum/u/gummibaerchen21)\ **Post date:** [October 14, 2022, 8:02am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/19 "2022-10-14T08:02:02Z")
> [@descartes](#): > > @gummibaerchen21, you can’t imagine how useful it would be to know what the two different anti-virus packages are - it could dramatically speed up the resolution of the problem if you’ve identified the one that breaks the console. So please do tell us asap. When I use the “Sophos Endpoint Agent” I can’t see any events, but ther is no informaiton about a blocked page from ttn on the log files. On my other PC I’m using AVG Antivirus. ---
**Author:** ![mczakk](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mczakk/32/44900_2.png) [@mczakk](https://www.thethingsnetwork.org/forum/u/mczakk)\ **Post date:** [October 14, 2022, 8:05am UTC](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347/20 "2022-10-14T08:05:49Z")
@KrishnaIyerEaswaran2 no, I think I’ve isolated it to Windows, where none of Chrome, Firefox or Edge browsers will show live data, but my linux machines and android devices all show it. [Next page](https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347.md?page=2)