# No response from router.eu.thethings.network

**URL:** <https://www.thethingsnetwork.org/forum/t/no-response-from-router-eu-thethings-network/30977>\
**Category:** v2 Backend\
**Created:** [October 21, 2019, 1:43pm UTC](https://www.thethingsnetwork.org/forum/t/no-response-from-router-eu-thethings-network/30977 "2019-10-21T13:43:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![francoishamon](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/francoishamon/32/25844_2.png) [@francoishamon](https://www.thethingsnetwork.org/forum/u/francoishamon)\
**Post date:** [October 21, 2019, 1:43pm UTC](https://www.thethingsnetwork.org/forum/t/no-response-from-router-eu-thethings-network/30977/1 "2019-10-21T13:43:17Z")

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Hi

When I ping the adress router.eu.thethings.network I have no response from the server.  
Is it still the correct adress to configure packet forwarder for Europe deployment?

Thanks

Francois

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**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\
**Post date:** [October 21, 2019, 2:31pm UTC](https://www.thethingsnetwork.org/forum/t/no-response-from-router-eu-thethings-network/30977/2 "2019-10-21T14:31:10Z")

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Yes, the backend is located behind a load balancer that does not reply to ping requests.

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**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\
**Post date:** [October 21, 2019, 2:32pm UTC](https://www.thethingsnetwork.org/forum/t/no-response-from-router-eu-thethings-network/30977/3 "2019-10-21T14:32:06Z")

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