# Problem witn TTN Brazil **URL:** \ **Category:** v2 Backend\ **Created:** [December 7, 2018, 3:03pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526 "2018-12-07T15:03:49Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![manfroi2525](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/manfroi2525/32/26276_2.png) [@manfroi2525](https://www.thethingsnetwork.org/forum/u/manfroi2525)\ **Post date:** [January 11, 2019, 12:20pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/25 "2019-01-11T12:20:44Z")
Ola arjanvanb I have a software application that accesses the TTN data: [https://www.thethingsnetwork.org/docs/applications/nodejs/](https://www.thethingsnetwork.org/docs/applications/nodejs/) And also in the application software could not see any data from UpLink or DownLink. But now I switched to the handler for “ttn-handler-us-west” and it worked perfectly again at least for now. The strange thing is that in December 2018 I had the same problem as the handler in “ttn-handler-brazil” stopped working so I switched to “ttn-handler-eu” and now in January 2019 the same problem occurred and I had to switch to “ttn-handler-us-west”. The bad thing that every seeing that changes the handlers it is necessary to register all the devices again. Thank you ---
**Author:** ![manfroi2525](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/manfroi2525/32/26276_2.png) [@manfroi2525](https://www.thethingsnetwork.org/forum/u/manfroi2525)\ **Post date:** [January 11, 2019, 3:08pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/26 "2019-01-11T15:08:31Z")
Hello Marcio The TTN is working for you? For me stopped again. ---
**Author:** ![marciolm](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/marciolm/32/40459_2.png) [@marciolm](https://www.thethingsnetwork.org/forum/u/marciolm)\ **Post date:** [January 11, 2019, 3:49pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/27 "2019-01-11T15:49:07Z")
Hello manfroi2525 Yes, I still receiving data in my application (tested 13:47h GMT-2). Márcio ---
**Author:** ![nilotnas](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/nilotnas/32/20484_2.png) [@nilotnas](https://www.thethingsnetwork.org/forum/u/nilotnas)\ **Post date:** [January 11, 2019, 4:07pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/28 "2019-01-11T16:07:59Z")
I am also facing the same issue for the past two days with both the applications and the gateway using ttn-router-brazil. Uplink messages show up in the gateway traffic, but they are not showing up on the application data. ---
**Author:** ![nilotnas](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/nilotnas/32/20484_2.png) [@nilotnas](https://www.thethingsnetwork.org/forum/u/nilotnas)\ **Post date:** [January 11, 2019, 5:12pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/29 "2019-01-11T17:12:32Z")
I changed the application router to “ttn-router-us-west” and it is working for now. ---
**Author:** ![manfroi2525](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/manfroi2525/32/26276_2.png) [@manfroi2525](https://www.thethingsnetwork.org/forum/u/manfroi2525)\ **Post date:** [January 14, 2019, 10:12am UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/30 "2019-01-14T10:12:52Z")
Yes, it is working but can not downlink and also to see the status of the device just by clicking F5 on the console page. I have not been able to work with my system for 6 days because of this problems with TTN. In the figures (first device figure and second gateway) the last update of the device was at 07:52:01 today (since I reinitiated the controller) but at the gateway it presents 07:56:11 (print screen time). The device showed in the status 4 minutes of the last update but if I click F5 it shows the update in a few seconds and increments the value. But as seen in the figure of the gateway the data arrives every 10 seconds for UpLink. And I can not do donwlink at all. This is all for the handler: "ttn-router-us-west" for others except "ttn-router-brazil" only does the join and then on the device console I can not see the status even by clicking F5 . The "ttn-router-brazil" can not even join. Anyone have any idea what I can do? ![device](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/4/6/46af7f2ccf0ca72e9ee6a7a5fef4397a3d09bf6c.png) ![Gateway](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/7/c/7caa586f2e29364acd42a97ddf8f2d99fc4c619c.png) ---
**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\ **Post date:** [January 14, 2019, 10:26am UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/31 "2019-01-14T10:26:24Z")
> [@manfroi2525](#): > > This is all for the handler: “ttn-router-…” I guess you’re referring to the gateway’s router, not the application’s handler. ~~So, which router is your gateway connecting to?~~ So, which handler is the application connected to? Is that in the same region, like suggested? > [@htdvisser](#): > > make sure that your device is registered on a handler in the same region as the one your gateways are connected to ---
**Author:** ![manfroi2525](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/manfroi2525/32/26276_2.png) [@manfroi2525](https://www.thethingsnetwork.org/forum/u/manfroi2525)\ **Post date:** [January 14, 2019, 10:41am UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/32 "2019-01-14T10:41:50Z")
[arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb), Yes both are in the same region. In the “Application” the “Handler” is “ttn-router-us-west” and in the “Gateway” the “Router” is “ttn-router-us-west”. ---
**Author:** ![manfroi2525](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/manfroi2525/32/26276_2.png) [@manfroi2525](https://www.thethingsnetwork.org/forum/u/manfroi2525)\ **Post date:** [January 15, 2019, 1:59pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/33 "2019-01-15T13:59:08Z")
Hello Guys, After 7 days the TTN returned to work with the application in “ttn-handler-eu” and the gateway in “ttn-router-eu”. I have tested several settings this day but not much success. And since Friday 11/01/2019 I kept this configuration that only came back to work today. ---
**Author:** ![arjanvanb](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/arjanvanb/32/46626_2.png) [@arjanvanb](https://www.thethingsnetwork.org/forum/u/arjanvanb)\ **Post date:** [January 15, 2019, 2:20pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/34 "2019-01-15T14:20:53Z")
> [@manfroi2525](#): > > In the “Application” the “Handler” is “ttn-router-us-west” and in the “Gateway” the “Router” is “ttn-router-us-west”. …I assume you meant: _In the “Application” the “Handler” is “ttn- **handler** -us-west”_? (I never understood why one can type anything one likes into the settings, rather than being limited to selecting one from the dropdown; probably to specify private handlers?) ![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/7/3/730f2d5b048aca9d4f096206dd57986f8aa9262f.png) ---
**Author:** ![fbarreto](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/fbarreto/32/25844_2.png) [@fbarreto](https://www.thethingsnetwork.org/forum/u/fbarreto)\ **Post date:** [May 14, 2020, 5:03pm UTC](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526/35 "2020-05-14T17:03:20Z")
Hi! Does anyone know where can I find the person in charge of ttn-router-brazil ? [Previous page](https://www.thethingsnetwork.org/forum/t/problem-witn-ttn-brazil/20526.md?page=1)