# Requesting ownership of a gateway linked to an unaccessible account

**URL:** <https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224>\
**Category:** Gateways\
**Tags:** gateways\
**Created:** [March 13, 2024, 10:59am UTC](https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224 "2024-03-13T10:59:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bsoliveira](https://www.thethingsnetwork.org/forum/letter_avatar_proxy/v4/letter/b/dec6dc/32.png) [@bsoliveira](https://www.thethingsnetwork.org/forum/u/bsoliveira)\
**Post date:** [March 13, 2024, 10:59am UTC](https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224/1 "2024-03-13T10:59:31Z")

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In short, I need to associate a Multitech gateway to The Things Stack Sandbox, but I don’t have access to the previously used credentials. A former colleague was responsible for carrying out these tests and it is no longer possible to contact him.  
Is it possible to remove a gateway from the network without having the credentials of the person who initially configured it?

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [March 13, 2024, 11:00am UTC](https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224/2 "2024-03-13T11:00:47Z")

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> [@bsoliveira](#):
>
> Is it possible to remove a gateway from the network without having the credentials of the person who initially configured it?

No and there are many many many many posts on this forum about this matter & how to resolve it.

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**Author:** ![bsoliveira](https://www.thethingsnetwork.org/forum/letter_avatar_proxy/v4/letter/b/dec6dc/32.png) [@bsoliveira](https://www.thethingsnetwork.org/forum/u/bsoliveira)\
**Post date:** [March 13, 2024, 11:16am UTC](https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224/3 "2024-03-13T11:16:57Z")

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Even so, I appreciate your response

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**Author:** ![pe1mew](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/pe1mew/32/48520_2.png) [@pe1mew](https://www.thethingsnetwork.org/forum/u/pe1mew)\
**Post date:** [March 15, 2024, 10:48am UTC](https://www.thethingsnetwork.org/forum/t/requesting-ownership-of-a-gateway-linked-to-an-unaccessible-account/67224/4 "2024-03-15T10:48:22Z")

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Reach out to TTI and raise your question there. There is a fair chance they will help you.