# Troubleshooting Milesight WS523-915M portable socket

**URL:** <https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090>\
**Category:** Hardware\
**Created:** [March 25, 2022, 5:52am UTC](https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090 "2022-03-25T05:52:02Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![Johan\_Scheepers](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/johan_scheepers/32/46550_2.png) [@Johan\_Scheepers](https://www.thethingsnetwork.org/forum/u/Johan_Scheepers)\
**Post date:** [April 3, 2022, 8:38am UTC](https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090/21 "2022-04-03T08:38:02Z")

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If you select the message you can actually see what gateways you are connected to, I can see the RSSI is -99 to one of the gateways, you will get more information when selected it.

What do you use for the MQTT?

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**Author:** ![mikeinnc](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mikeinnc/32/35697_2.png) [@mikeinnc](https://www.thethingsnetwork.org/forum/u/mikeinnc)\
**Post date:** [April 4, 2022, 1:15am UTC](https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090/22 "2022-04-04T01:15:05Z")

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Thanks Johan. It appears I can no longer ‘see’ the messages I took a screen-dump of. It’s another day here in Perth! And the latest set of messages doesn’t appear to have one that shows a connection (because from your comments, I assume that is what it was). I’ll have to patiently wait and see if I can collect more data later.

For MQTT, I use an application ‘mqtt-spy’ It seems to work very well - it certainly connects to my in-house MQTT server and shows me all the messages I want to see. I set up an external connection to the TN MQTT server, and all the indications are that the connection is successful. (The connection tab turns green if a connection is made, and mine does just that). I use a username as supplied, and the API key as password - exactly as suggested. But NO data! I’ve subscribed, as you suggest, to v3/+/devices/+/up but NO data. Just to be sure, the sequence you have suggested _does_ include the plus sign? It is **exactly** _v3/+/devices/+/up_?.

Thanks for all your - invaluable - help! Mike

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**Author:** ![Johan\_Scheepers](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/johan_scheepers/32/46550_2.png) [@Johan\_Scheepers](https://www.thethingsnetwork.org/forum/u/Johan_Scheepers)\
**Post date:** [April 4, 2022, 5:36am UTC](https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090/23 "2022-04-04T05:36:30Z")

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> [@mikeinnc](#):
>
> Milesight WS523

What intervals are it set to send a uplink?

Send a downlink message from the console to it to switch it, as it is a Class C device it should be listening all the time. (I don’t have the data sheet so I can’t advise you on the payload).

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [April 5, 2022, 10:23am UTC](https://www.thethingsnetwork.org/forum/t/troubleshooting-milesight-ws523-915m-portable-socket/56090/24 "2022-04-05T10:23:43Z")

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A post was split to a new topic: [Unable to see data in MQTT JSON](https://www.thethingsnetwork.org/forum/t/unable-to-see-data-in-mqtt-json/56294)

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