# TTIG does not connect to TTN - 2 **URL:** \ **Category:** TTIG - The Things Indoor Gateway\ **Created:** [April 20, 2020, 8:52am UTC](https://www.thethingsnetwork.org/forum/t/ttig-does-not-connect-to-ttn-2/36299 "2020-04-20T08:52:16Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![jjkrabbendam](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jjkrabbendam/32/25844_2.png) [@jjkrabbendam](https://www.thethingsnetwork.org/forum/u/jjkrabbendam)\ **Post date:** [April 20, 2020, 8:52am UTC](https://www.thethingsnetwork.org/forum/t/ttig-does-not-connect-to-ttn-2/36299/1 "2020-04-20T08:52:16Z")
I recently bought a TTIG and I can not get it to work. I filled out all the data on the TTN website and I am sure that I filled out the EUI correctly. It is eui-58a0cbfffe802768. I managed to wireshark the traffic that is sent between the TTIG and some backend (3.121.98.110). It ends with an ‘Encrypted Alert’ sent to TTIG after which the connection is terminated. Any ideas how to proceed further? Thanks in advance. ---
**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\ **Post date:** [April 20, 2020, 9:06am UTC](https://www.thethingsnetwork.org/forum/t/ttig-does-not-connect-to-ttn-2/36299/2 "2020-04-20T09:06:04Z")
A post was merged into an existing topic: [TTIG “not connected”](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892) ---
**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\ **Post date:** [April 20, 2020, 9:06am UTC](https://www.thethingsnetwork.org/forum/t/ttig-does-not-connect-to-ttn-2/36299/3 "2020-04-20T09:06:04Z")
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**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\ **Post date:** [April 20, 2020, 3:43pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-does-not-connect-to-ttn-2/36299/4 "2020-04-20T15:43:45Z")