# TTIG , Led solid GREEN but it appears Off-Line. Poor Performance

**URL:** <https://www.thethingsnetwork.org/forum/t/ttig-led-solid-green-but-it-appears-off-line-poor-performance/30895>\
**Category:** TTIG - The Things Indoor Gateway\
**Created:** [October 18, 2019, 4:07pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-led-solid-green-but-it-appears-off-line-poor-performance/30895 "2019-10-18T16:07:35Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![BoRRoZ](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/borroz/32/44234_2.png) [@BoRRoZ](https://www.thethingsnetwork.org/forum/u/BoRRoZ)\
**Post date:** [October 18, 2019, 6:24pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-led-solid-green-but-it-appears-off-line-poor-performance/30895/6 "2019-10-18T18:24:43Z")

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> [@omarecd](#):
>
> I would expect something that simple to work just fine

lol 😂 what you call ‘simple’

anyway , my first observation is that you’re probably exceding the fair use policy transmitting every 15 seconds.

- [Fair Use Policy explained](https://www.thethingsnetwork.org/forum/t/limitations-data-rate-packet-size-30-seconds-uplink-and-10-messages-downlink-per-day-fair-access-policy/1300)

there have been some backend ‘hickups’ that’s true, but not everyone experiences these problems So it’s not a general problem.

If you want a Service License Agreement, you can always contact TTI… or send a slack message to #ops if you think it’s a server (or integration) problem.

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