# TTIG "not connected" **URL:** \ **Category:** TTIG - The Things Indoor Gateway\ **Created:** [May 10, 2019, 11:53am UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892 "2019-05-10T11:53:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jerryneedell](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jerryneedell/32/35697_2.png) [@jerryneedell](https://www.thethingsnetwork.org/forum/u/jerryneedell)\ **Post date:** [May 10, 2019, 11:53am UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/1 "2019-05-10T11:53:52Z")
My TTIG (Indoor Gateway) was working fine until yesterday when it began to show up as “not connected” on the Console. When I power cycle the gateway, the LED goes to steady green indicating that is is connected, but the console never changes from “not connected” . I am using the tin-gateway-us-west router. This appeared to coincide with some “infrastructure” updates that occurred yesterday. Does anyone have any suggestions for getting reconnected? ## _Added by bluejedi:_ 🔴 **Please first read the following topic** : [TTN Console not working properly all the time [console] [gateway] [not connected] [no traffic] [application] [no data]](https://www.thethingsnetwork.org/forum/t/37915) ---
**Author:** ![tomcroft](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/tomcroft/32/31673_2.png) [@tomcroft](https://www.thethingsnetwork.org/forum/u/tomcroft)\ **Post date:** [May 10, 2019, 12:38pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/2 "2019-05-10T12:38:57Z")
Same question… Status = not connected. One day old TTIG. Seemed to setup without any issue. Light is solid green. Still, Status = not connected. So, question, Jerry, you have seen it say “Connected” at some stage ?? Have you sent any data? Tom I’m using Microchip RN2903 module. Here’s a log of it’s commands and responses- Command sequence straight out of the Microchip examples. Light on GW is solid green. I’m hoping the final “Denied” response to the join otaa is related to the Server status = NOT CONNECTED. Well, hope so. sys factory RESET > RN2903 1.0.3 Aug 8 2017 15:11:u6709: > sys get hweui > 0004A30B002313E4 > mac set deveui E58A0CBFFFE8002C (Off my device on TTN) > ok > mac set appeui 70B3D57ED001BDCE (Off my device on TTN) > ok > mac set appkey E47C6B164348AA93C164C8197FB1BF05 (Off my device on TTN) > ok > mac set sync 34 > ok > mac set adr on > ok > mac save > ok > mac join otaa > ok > denied ---
**Author:** ![ntmcminn](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/ntmcminn/32/24407_2.png) [@ntmcminn](https://www.thethingsnetwork.org/forum/u/ntmcminn)\ **Post date:** [May 10, 2019, 1:46pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/4 "2019-05-10T13:46:12Z")
Same issue here. All other gateways we have deployed are not affected, only the single TTN indoor gateway. ---
**Author:** ![unogulin](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/unogulin/32/25844_2.png) [@unogulin](https://www.thethingsnetwork.org/forum/u/unogulin)\ **Post date:** [May 10, 2019, 2:47pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/5 "2019-05-10T14:47:03Z")
That happened to me too. The TTN indoor got disconnected, the RP based gateway works as a backup ---
**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\ **Post date:** [May 10, 2019, 3:05pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/6 "2019-05-10T15:05:27Z")
@All: TTIG uses a different protocol to talk to the back-end. That might (still) be experiencing issues. ---
**Author:** ![jerryneedell](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jerryneedell/32/35697_2.png) [@jerryneedell](https://www.thethingsnetwork.org/forum/u/jerryneedell)\ **Post date:** [May 10, 2019, 3:13pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/7 "2019-05-10T15:13:41Z")
Thanks for the confirmation that others are having similar issues. I was able to get a different gateway (original Things Network Gateway) connected so as others are reporting, this appears to be an issue only with the TTIG. Hopefully a fix is in the works! ---
**Author:** ![jerryneedell](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jerryneedell/32/35697_2.png) [@jerryneedell](https://www.thethingsnetwork.org/forum/u/jerryneedell)\ **Post date:** [May 10, 2019, 3:37pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/8 "2019-05-10T15:37:44Z")
@tomcroft FYI – yes, my TTIG worked well since I first set it up a few weeks ago. As you can see - I sent many messages through it before yesterday: ![29%20AM](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/3/9/3965ceee4a9fcf150a5675112b15361f2ec658d5.png) ---
**Author:** ![ntmcminn](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/ntmcminn/32/24407_2.png) [@ntmcminn](https://www.thethingsnetwork.org/forum/u/ntmcminn)\ **Post date:** [May 11, 2019, 1:33pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/9 "2019-05-11T13:33:02Z")
According to The Things Network status page, everything is up and running: > **[The Things Network Status](https://status.thethings.network/)** > > Stay up to date with the latest service updates from The Things Network Status. If there is an issue, shouldn’t it be listed there? ---
**Author:** ![everhamme](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/everhamme/32/43845_2.png) [@everhamme](https://www.thethingsnetwork.org/forum/u/everhamme)\ **Post date:** [May 12, 2019, 2:32pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/10 "2019-05-12T14:32:49Z")
Both of my new TTIG are also showing not connected. Same symptoms… solid green led. One I setup several days ago worked right away… but then stopped working (showing not connected). So I tried to setup the other one… it’s never shown that it connected despite solid led. ---
**Author:** ![iot\_eric](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/iot_eric/32/45322_2.png) [@iot\_eric](https://www.thethingsnetwork.org/forum/u/iot_eric)\ **Post date:** [May 12, 2019, 8:37pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/11 "2019-05-12T20:37:59Z")
Add me to the list. I’ve got a TTIG that was connected three days ago, but now is not. Went through the setup again with no luck. I have another gateway at the same location that is working fine. I’m in the US. How about others? ---
**Author:** ![kersing](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/kersing/32/44777_2.png) [@kersing](https://www.thethingsnetwork.org/forum/u/kersing)\ **Post date:** [May 12, 2019, 9:01pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/12 "2019-05-12T21:01:58Z")
Have you tried Slack, the #ops channel? That is what TTN operations monitors, not the forum. Edit: my TTIG reports online and forwards data according to [console.thethingsnetwork.org](http://console.thethingsnetwork.org). Haven’t rebooted recently. Located in EU. ---
**Author:** ![ricaun](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/ricaun/32/37447_2.png) [@ricaun](https://www.thethingsnetwork.org/forum/u/ricaun)\ **Post date:** [May 12, 2019, 9:17pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/13 "2019-05-12T21:17:14Z")
My TTIG is not connected. Located in Brazil. ![image](https://www.thethingsnetwork.org/forum/uploads/default/original/3X/3/7/37e96f9b0f8c553bb9d2b9d6586a9d1a68bccd89.png) ---
**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\ **Post date:** [May 12, 2019, 11:22pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/15 "2019-05-12T23:22:04Z")
About 5 mins after @iot_eric 's post I checked mine and all 4 active TTIG’s showed connected in main console. Opened each GW page individually and each had ‘last seen’ updating…but after abut 10mins 2 of the 4 stopped updating and last seen increased to point where they were both last seen \>11mins…had to shut down PC at that point and go do other stuff for a while and just back online briefly to check and all 4 again showing connected in console and individually…something may have happened for a short while but cant tell what or for how long from here. All looks ok for now, just pinged each node with traffic and captured fine. Connected into eu router/backend as UK based. Will check again in morning and report (only) if I see further problems… ---
**Author:** ![UdLoRa](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/udlora/32/45330_2.png) [@UdLoRa](https://www.thethingsnetwork.org/forum/u/UdLoRa)\ **Post date:** [May 13, 2019, 7:30am UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/16 "2019-05-13T07:30:33Z")
I add a “me too” here: I had an apparent stop but is again connected. I did nothing. ---
**Author:** ![jezd](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jezd/32/46461_2.png) [@jezd](https://www.thethingsnetwork.org/forum/u/jezd)\ **Post date:** [May 13, 2019, 11:22am UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/17 "2019-05-13T11:22:42Z")
Ditto, ours TTIG connection has died within the last 12hrs … (RAK gateway still ticking away fine) Do we have support contact details? ---
**Author:** ![tchenier](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/tchenier/32/37550_2.png) [@tchenier](https://www.thethingsnetwork.org/forum/u/tchenier)\ **Post date:** [May 13, 2019, 2:20pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/18 "2019-05-13T14:20:34Z")
Same here, my TTIG-915 (US) has been now down for 6 hours. Last time this happened, 4 days ago, I messaged Krishna at TTI directly. He confirmed there was a problem with the “bridge”, then fixed it. Here’s the post from Krishna regarding previous issues about the bridge. [https://www.thethingsnetwork.org/forum/t/ttig-the-things-indoor-gateway/22049/390](https://www.thethingsnetwork.org/forum/t/ttig-the-things-indoor-gateway/22049/390) ---
**Author:** ![sronan](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/sronan/32/37175_2.png) [@sronan](https://www.thethingsnetwork.org/forum/u/sronan)\ **Post date:** [May 13, 2019, 6:46pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/19 "2019-05-13T18:46:20Z")
Here in Boston, USA, I have a TTN kickstarter gateway that is connected and a TTIG on the same network that is not connected… last seen 22 hours ago. ---
**Author:** ![mariacarlinahernande](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/mariacarlinahernande/32/34920_2.png) [@mariacarlinahernande](https://www.thethingsnetwork.org/forum/u/mariacarlinahernande)\ **Post date:** [May 13, 2019, 9:43pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/20 "2019-05-13T21:43:07Z")
I’m experiencing the same behavior since May 9. I leave the behavior presented on my side in the TTIG general topic: [https://www.thethingsnetwork.org/forum/t/ttig-the-things-indoor-gateway/22049/639?u=mariacarlinahernandez](https://www.thethingsnetwork.org/forum/t/ttig-the-things-indoor-gateway/22049/639) Cheers, Maria C. ---
**Author:** ![KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/krishnaiyereaswaran2/32/44663_2.png) [@KrishnaIyerEaswaran2](https://www.thethingsnetwork.org/forum/u/KrishnaIyerEaswaran2)\ **Post date:** [May 13, 2019, 9:50pm UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/21 "2019-05-13T21:50:36Z")
Hey Everyone, It’s kinda late here (and I’m at a Hackathon) but I’ll try to see if I can check if there’s an issue. My test US Gateway and a few others that I know of seem to be connected. For those having issues, can you please add the EUI of your gateways for debugging? Thanks, Krishna ---
**Author:** ![jerryneedell](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jerryneedell/32/35697_2.png) [@jerryneedell](https://www.thethingsnetwork.org/forum/u/jerryneedell)\ **Post date:** [May 14, 2019, 12:26am UTC](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892/22 "2019-05-14T00:26:41Z")
Krishna, My TTIG EUI is eui-58a0cbfffe8002bc It has been offline for 5 days but is now powered off. Unfortunately I will not be able to try to put it back online until the end of next week. Good luck with a resolution of this issue. Jerry [Next page](https://www.thethingsnetwork.org/forum/t/ttig-not-connected/25892.md?page=2)