The TTN Console is not working properly all the time
The following issues can manifest:
Gateway is shown in TTN Console as ‘not connected’ or e.g. ‘last seen 1 days ago’ while the gateway is actually connected.
The disadvantage of this is that the TTN Console gateway status is unreliable and that the gateway Traffic cannot be monitored in the console.
TTN Console shows no Data for an application and/or its devices, while the application actually does receive data from devices.
The disadvantage of this is that the data cannot be monitored in the TTN Console.
Possibly other quircks and combinations of above can occur.
This can be frustrating for TTN users and gateway owners and the issues occur unpredictably.
The Things Industries has made clear that these issues will not be fixed in current V2 of the The Things Network. All focus is on V3 of the public network that is scheduled to be rolled out later this year.
During the last months users have created many new but similar topics (and posts) about above issues. This is often done without first checking with the Search option if the issue is already (well) known. This results in many similar topics with almost identical questions. This causes fragmentation of information and having to answer the same questions over and over gets tiresome.
Use the Search option first before creating new topics and
check if your problem is not already (well) known and has been addressed already.
- Search: gateway “not connected” console
- Search: TTIG “not connected” console
- Search: gateway “no traffic” console
- Search: application “no data” console
In case of issues it can also be useful to check The Things Network Status Page
Above is not to be confused with rare situations where TTIG’s actually fail to connect with the TTN network.