# Unregistered packetbroker and can't re-enable

**URL:** <https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308>\
**Category:** Packet Broker\
**Created:** [May 31, 2022, 4:07pm UTC](https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308 "2022-05-31T16:07:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ceri](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/ceri/32/41941_2.png) [@ceri](https://www.thethingsnetwork.org/forum/u/ceri)\
**Post date:** [May 31, 2022, 4:07pm UTC](https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308/1 "2022-05-31T16:07:25Z")

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I’ve an enterprise account and unregistered from packetbroker while trying to troubleshoot something. I want to re-register but the slider on the packetbroker page won’t stay enabled. Am I out of luck here?

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [May 31, 2022, 5:04pm UTC](https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308/2 "2022-05-31T17:04:34Z")

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> [@ceri](#):
>
> Am I out of luck here?

**Here?** Yes, mostly this is TTN functionality support for the community - commercial accounts should use the TTI support systems.

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**Author:** ![ceri](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/ceri/32/41941_2.png) [@ceri](https://www.thethingsnetwork.org/forum/u/ceri)\
**Post date:** [June 1, 2022, 8:13am UTC](https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308/3 "2022-06-01T08:13:45Z")

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My mistake. It does say on the signup page that one can “make use of the community forum” and I think I’m essentially reporting a UI bug. But that’s out of the remit of the forum too, I guess. Thanks.

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [June 1, 2022, 11:45am UTC](https://www.thethingsnetwork.org/forum/t/unregistered-packetbroker-and-cant-re-enable/57308/4 "2022-06-01T11:45:03Z")

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> [@ceri](#):
>
> It does say on the signup page that one can “make use of the community forum”

You can but you are asking the community members for support, not all of which have a commercial instance. And there is no timescales or audit on answers.

Questions about best practise and techniques make better questions - how to operate the paid for software not so much.

> [@ceri](#):
>
> I think I’m essentially reporting a UI bug. But that’s out of the remit of the forum too, I guess

Correct but this is universal so not unique to you - any issues need to be lodged on GitHub.

But I’d still just report it to the support system as that’s what it’s there for.