# Webhook suddenly not working

**URL:** <https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453>\
**Category:** V3 Integrations\
**Created:** [July 5, 2021, 10:59am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453 "2021-07-05T10:59:12Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 10:59am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/1 "2021-07-05T10:59:12Z")

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I have recently migrated my devices (home-brew nodes) and one gateway to V3. I have a webapp (self-made) which receives the data - I have modified it to (also) use the new JSON format. All was going fine for a couple of days until suddenly (around 10:30) the webhook stopped sending data. In the console I can see that uplinks are being sent, but no data arrives at my application. Any ideas what might be wrong ? I have made no changes in my setup in the last 24 hrs as far as I know.

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [July 5, 2021, 11:09am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/2 "2021-07-05T11:09:25Z")

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Can you access your web server logs to check if they are coming in?

There was some system maintenance / updates from 10:00 CEST onwards but I can’t tell if this has been performed or completed.

FWIW, my webhook(s) are receiving data and did between 10:00 and 11:00 and since.

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 11:21am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/3 "2021-07-05T11:21:42Z")

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Hi Nick - thanks for the fast response !. On my webserver I have a number of projects - a few are still running on V2. I can see in the logging (or did you mean some other logging ?) that the V2 projects data is coming in fine, but no sound from the V3 project I have migrated. It is now 13:20 (I am in Holland by the way) and I still am receiving no data.

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [July 5, 2021, 11:23am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/4 "2021-07-05T11:23:24Z")

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I meant the Apache/Nginx/Webserver logs

You can have as many webhooks as you like so you can add another one to see if there is a config issue

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 11:25am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/5 "2021-07-05T11:25:23Z")

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My app is written with [ASP.Net](http://ASP.Net) and runs on a providers system (mijnhostingpartner.nl). The logs I can see are my own logs, written during the process of receiving a ‘POST’. I will add another webhook, although there is not that much to configure !

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [July 5, 2021, 11:26am UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/6 "2021-07-05T11:26:34Z")

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So no access or error logs from IIS?

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 12:17pm UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/7 "2021-07-05T12:17:40Z")

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I just tried to look in the providers console to see if I could access the IIS logs, and there seems to be a problem with logging in at the moment. I am assuming that this has to do with the root cause of the problem. I will check again this evening to see if it is solved. Thanks for your help !

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**Author:** ![descartes](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/descartes/32/47220_2.png) [@descartes](https://www.thethingsnetwork.org/forum/u/descartes)\
**Post date:** [July 5, 2021, 12:18pm UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/8 "2021-07-05T12:18:49Z")

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I take it there’s an issue at your hosting provider then?

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 12:48pm UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/9 "2021-07-05T12:48:54Z")

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Thats what I am thinking. The delivery of the packet via webhooks uses basic authentication, and the account that I use does not seem to work at the moment. I will get back to you when I can log in in the prviders console.

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**Author:** ![davelong](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/davelong/32/45578_2.png) [@davelong](https://www.thethingsnetwork.org/forum/u/davelong)\
**Post date:** [July 5, 2021, 2:05pm UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/10 "2021-07-05T14:05:44Z")

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Looks like hosting provider trouble - they tell me they had some kind of update around the time it went wrong. Sorry that I didn’t check that out before worrying you guys ! As far as I am concerned issue closed.

regards,  
Dave

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**Author:** ![Jeff-UK](https://www.thethingsnetwork.org/forum/user_avatar/www.thethingsnetwork.org/jeff-uk/32/35697_2.png) [@Jeff-UK](https://www.thethingsnetwork.org/forum/u/Jeff-UK)\
**Post date:** [July 5, 2021, 2:15pm UTC](https://www.thethingsnetwork.org/forum/t/webhook-suddenly-not-working/49453/11 "2021-07-05T14:15:39Z")

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