We (as a company) have ordered the gateway from the shop. In the e-mail that was sent to the buyers, it was mentioned that those who ordered from the shop and didn’t pay VAT (like me, because my company has a European VAT number) will have their gateways delivered at DDU parity. I replied to your notification e-mail almost two weeks ago, but I have got no answer. So let me use this opportunity to make some remarks.
With no offense meant, I have to indicate again that this issue on DDU/DDP parity is really not in line with the European Directives on VAT. I won’t quote here the whole content of my e-mail, but let me remind you that the web shop you operate is within the European Union. And if the buyer is within the European Union, even if you charge VAT or not, you will remain the importer of the gateways. Therefore you simple can’t ask the buyer to pay customs, duties and VAT to the carrier. As I wrote in my e-mail, you can organize the shipment from Hong Kong, but you will remain the importer of the gateways, meaning that it will be you, that is The Things Product B.V. who will have to pay import customs, duties and even VAT (you may re-charge this to European private persons and Dutch business buyers but you can’t charge it to business buyers from other parts of the European Union having a valid VAT number. Of course this is all history because these gateways were already invoiced and paid by the buyers, so you should already have done all these financial settlements).
In case you don’t agree with me, I can further clarify the situation.