FYI, EUIs and DevAddr are publicly exposed info. The only thing to redact is keys, device & API plus any decoded payloads that have racey information in it.
As the big cloud providers like to play musical chairs with the services they offer, like MS dropping Azure IoT Central, I’m not a regular user of such things.
Did you use the template when you deployed?
Or try creating a new deployment just in case there was a glitch in the setup.
From a prior conference: First look: The Things Network new Azure IoT Hub integration – Sander van de Velde
GitHub issues.
Should is a very strong word to use for a free service that costs someone else thousands a month to provide. But with a paid for instance + support I’m sure they’d look at it for you.