There’s plenty of them, but you were probably thinking of a staff member of TTI who provide TTN and keep the back end going. The forum and many other ancillary services, web sites, calculators etc are contributors who support TTN.
I can see your point about those looking at TTN / LoRaWAN, but if they walk away from such a huge free resource from just a cursory evaluation, they fool themselves. Many people don’t the gateways near by, and we tell them the best way to get one going at reasonable cost and then the ball starts rolling in their area …