An end device with JoinEUI and DevEUI is already registered in another tenant

TTN Network and Services The Things Stack v3
1

Hi,

I’m trying to remove my Dragino LHT65N from my TTN account and move it to “The Things Stack Cloud Discovery”

found it on the CLI:

C:\tmp\lorawan-stack_3.32.2_windows_386>ttn-lw-cli.exe ed list dragino02
INFO    Telemetry is enabled. Check the documentation for more information on what is collected and how to disable it   {"documentation_url": "https://www.thethingsindustries.com/docs/reference/telemetry/cli"}
WARN    [dns]dns: TXT record v=spf1 -all missing grpc_config= attribute
[{
  "ids": {
    "device_id": "dev6",
    "application_ids": {
      "application_id": "dragino02"
    },
    "dev_eui": "A84041171187A8BA",
    "join_eui": "A840410000000100"
  },
  "created_at": "2024-11-25T20:35:42.160986Z",
  "updated_at": "2024-11-25T20:35:42.160987Z"
}]

and removed:

C:\tmp\lorawan-stack_3.32.2_windows_386>ttn-lw-cli.exe d delete dragino02 dev6
INFO    Telemetry is enabled. Check the documentation for more information on what is collected and how to disable it   {"documentation_url": "https://www.thethingsindustries.com/docs/reference/telemetry/cli"}
WARN    [dns]dns: TXT record v=spf1 -all missing grpc_config= attribute

and still geting:

Register end device
Submit failed
an end device with JoinEUI A840410000000100 and DevEUI A84041171187A8BA is already registered in another tenant

on WEB GUI.

What am I doing wrong?

Pawel

2

It would help immensely if you could format the post so we can tell which is a command and what is output from the command.

Plus tell us what the output is from the CLI delete.

And tell us what happens if you delete the device in the web console.

3

Hi Nick,

Done.

Output of delete command:

C:\tmp\lorawan-stack_3.32.2_windows_386>ttn-lw-cli.exe d delete dragino02 dev6
INFO    Telemetry is enabled. Check the documentation for more information on what is collected and how to disable it   {"documentation_url": "https://www.thethingsindustries.com/docs/reference/telemetry/cli"}
WARN    [dns]dns: TXT record v=spf1 -all missing grpc_config= attribute

Deleting the device via web console ends with sucess, the same as via CLI. Listing devices returns empty list.

4

Hmmm, no feedback or message - unusual.

Simplest thing to do would be to generate an EUI on the console and use the serial port on the Dragino to change the EUI.

Or with the paid for support get TTI staff to unravel this for you.