Cannot login to TTN console -

TTN Network and Services
1

I can’t login to TTN console with my The Things Network Account after changing my email. Some problems with duplicated id. Can an admin fix this?
Error:

{
  "code": 13,
  "message": "error:pkg/account/oidc:create_user (failed to create account)",
  "details": [
    {
      "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
      "namespace": "pkg/account/oidc",
      "name": "create_user",
      "message_format": "failed to create account",
      "correlation_id": "c5edd7390b5d4988b8f0c68f101e8db7",
      "code": 13,
      "details": [
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        }
      ]
    }
  ]
}
2

Hello,

Did you have any previous account using the same email address that you have changed your current one to ? Is this account a new account ?

4

Yes I did, but I changed the email of the old account also so it shouldn’t interfere. but now I cannot login anywhere so that must have caused this.

5

Your TTN v3 internal account still held the email of your previous account. I’ve updated it now and hopefully you should be able to login.

6

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