Can't access TTN Console, ttnctl fails, TTN Node-RED library fails, and Kickstarter gateways get stuck after daily reboot

65sc02 · May 17, 2020, 7:06am

It worked fine yesterday, but today I am stuck at “initializing”. I tried Safari and Firefox: both the same. What is wrong?

Thanks for any help/pointers!

homelync · May 17, 2020, 7:19am

Seeing the same thing, it’s coming back briefly every now and again but generally it’s been down this morning for me too. Don’t think there is anything we can do to fix this, it’s a server side issue:

(504 = Gateway timeout)

65sc02 · May 17, 2020, 8:15am

I am glad that I am not the only one! That helps already
Yes, it comes back briefly for me, too, but not long enough to even look at my devices.

ame · May 17, 2020, 8:22am

How I love the Cloud.

65sc02 · May 17, 2020, 8:45am

I am surprised that there isn’t a bigger outcry if everyone (?) is affected? Or do you think only a few “lucky” ones are having problems?

ame · May 17, 2020, 8:54am

I’m in New Zealand. It’s Sunday evening here, and early Sunday in the rest of the world. It depends who’s awake. And whether they prefer things easy, like Sunday morning.

netmonk · May 17, 2020, 8:57am

Im in France, Same for me, cannot access console.

peterwoodbridge · May 17, 2020, 9:00am

same here in the UK-

65sc02 · May 17, 2020, 9:00am

Is there a way for us to tell TTN about this problem? Or do they monitor this forum?

I am in Germany, btw. Have a nice Sunday!!

netmonk · May 17, 2020, 9:06am

https://status.thethings.network/

somes services are degraded

65sc02 · May 17, 2020, 9:10am

Ah! Thanks for sharing this link. Yes, the NOC problem may be what is causing this.

arjanvanb · May 17, 2020, 9:12am

See The Things Network Status Page [HowTo].

IT-Gypsy · May 17, 2020, 9:45am

Yesterday I installed my new gateway and now I wanted to check.

I can’t access the “gateway” page
the system says ÿou don’t have a gateway"
the console page only shows devices, the gateway page keeps saying “initializing”

By the remarks above I assume the issue is with the server and not withme and has not been solved yet?

65sc02 · May 17, 2020, 9:47am

Yup, I think you are correct.

phroc · May 17, 2020, 10:20am

Same here in Spain.

arjanvanb · May 17, 2020, 11:01am

Though TTN Console is great for debugging (especially to debug OTAA Join problems, or to see the gateway’s Traffic page when one does not have access to the gateway’s raw logs), many of us simply don’t need it every day as more reliable alternatives exist:

Unfortunately, right now ttnctl is failing too:

ttnctl gateways status 19711137
INFO Discovering Router...
FATAL Could not get Router from Discovery      error=Internal error: [Unavailable] transport is closing

But often that works when TTN Console does not.

The TTN Node-RED library is reported to be failing too, but it seems it’s time to migrate to a regular Node-RED MQTT Input node anyhow.
Data is being delivered just fine using the MQTT Data API and the HTTP Integration (and likely other integrations as well). An MQTT command line interface might be more reliable than the application/device’s Data page in TTN Console anyhow:
```
mosquitto_sub -h eu.thethings.network -t +/# -u haarlem-app-1 -P ttn-account-v2.ko3<redacted>fyr-A
```
See also A Python program to listen to your devices with MQTT.

andreiasv · May 17, 2020, 12:49pm

Same issue!

pomplesiegel · May 17, 2020, 1:52pm

Same thing in the US. Data is still coming through via MQTT but I can’t access the console for configuration and such

Vaelid · May 17, 2020, 2:51pm

Hi all was up but now down and cant access here in the UK What are the issues if look at fault status show all workig except instability in MQTT

dreimal8 · May 17, 2020, 2:58pm

I can access applications - but gateway settings stuck at “fetching gateways”.
Also some gateways disappered on the map.
(north germany)