Unfortunately I can not find the Button to create a new topic, so I have to hijack a thread…
(edit: now I reached level 1 and the button is there, how frustrating)
I have an account where I misspelled the email-address. So the account was blocked due to missing mail verification, taking the Gateway-EUI with it. Support isn’t helping. Does anybody know who to contact? There is one letter to change… Or to temporarily unlock so I can transfer ownership of the Gateway…
As noted appears already registered - last update 9th June, currently offline, and with location some 20-30km SW of Brussels - not one of yours from previous registration or one registered by e.g a colleague/employee/student/academic etc.?
Given error and general advice on the Forum:
Have you tried re-registering with a different GW ID (EUI immutable and can be re-used, GW is use once only… gw id = david306206gwno1 might work
BTW is this (re)configured for use on TTN or is it (still?) set as a Helium miner? (Or are you repurposing?) Was it yours originally or have you bought 2nd hand from a previous Helium user? (May explain prior registration if they tried it on TTN!)
If it’s yours then delete it from your GW list on TTN (fact shows as still in db but just ‘offline’ suggests not yet deleted, which simplifys things…) and re-register as advised above with new GW ID (System is too clever, but dumb at same time, and suggests a (not very user friendly) GW ID based on eui - fine 1st time around but no good when re-registering as original eui based GW ID cant be re-used…)
You have to sacrifice the old GW ID - it can never be used again (by anyone!)… delete the original registration (if you can still access) from your account and re-register the GW again…use same eui where TTN console asks for eui, and type your own jibberish (within character limits!) for the GW ID… just dont be obvious with the ID as something like “mygw” or “myttngw” might well have been used by someone else where “davidsnewgwatnorthfarm” likely would not!
Please repost a summary answer - copy & paste of the TTN web console just doesn’t format - as you will have seen when you posted. And only hardcore geeks will be able interpret that ASCII dump.
It’s OK to do screen shots for the web console but if it’s a log file then please ensure you format it with the </> tool.
@Jeff-UK, no traffic, so hopefully the OP will say if he has a device.
In 2022, I used my LG308 gateway. This week, I want to use it again with another TTN account. I deleted the gateway from my old account, but when I try to join and create a new gateway, I receive the error message:
“Submit failed. Already exists.”
{
“code”: 6,
“message”: “error:pkg/util/store:id_taken (ID already taken, choose a different one and try again)”,
“details”: [
{
“@type”: “type.googleapis.com/ttn.lorawan.v3.ErrorDetails”,
“namespace”: “pkg/util/store”,
“name”: “id_taken”,
“message_format”: “ID already taken, choose a different one and try again”,
“correlation_id”: “d70a2ff45cf8449180f15578b3c37d97”,
“cause”: {
“namespace”: “pkg/util/store”,
“name”: “already_exists”,
“message_format”: “already exists”,
“correlation_id”: “33c6226c54584e418cc9c01629dd35fa”,
“code”: 6
},
“code”: 6
}
]
}
I’m a student and I want to fix this issue before 12/03. Please, can anyone help me? I would be extremely grateful if you could contact me via my email at or through my .