Gateway Disconnected

Hello, I have a problem when I create my gateway appears disconnected, if I have an internet connection from my gateway, I also choose my cluster correctly, I don’t know what happens, someone could help me.
Thank you very much for any advice


It would make life easier if you tell us a little bit about your gateway e.g. manufacturer, type, firmware version.

My Laird RG191 keeps showing up as Disconnected as well.