My account is locked - need help URGENT

If i login with my user an eu1.cloudthethings.network i got this error even i was reset my password
{
“code”: 7,
“message”: “error:pkg/web/oauthclient:invalid_state (invalid state parameter)”,
“details”: [
{
@type”: “type.googleapis.com/ttn.lorawan.v3.ErrorDetails”,
“namespace”: “pkg/web/oauthclient”,
“name”: “invalid_state”,
“message_format”: “invalid state parameter”,
“correlation_id”: “fe43ac37964e4d8e901a6cae156b12e9”,
“code”: 7
}
]
}Bildschirmfoto 2021-10-14 um 16.55.26Bildschirmfoto 2021-10-14 um 16.56.19Bildschirmfoto 2021-10-14 um 16.59.11

{
  "code": 13,
  "message": "error:pkg/account/oidc:create_user (failed to create account)",
  "details": [
    {
      "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
      "namespace": "pkg/account/oidc",
      "name": "create_user",
      "message_format": "failed to create account",
      "correlation_id": "5b95f86a9e0749cb8a89f4ebfcb00bc3",
      "code": 13,
      "details": [
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        },
        {
          "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
          "message_format": "pq: duplicate key value violates unique constraint \"uix_users_primary_email_address\"",
          "code": 2
        }
      ]
    }
  ]
}

I would consider using TTN Slack to reach out to TTI employees directly.

Hi @lorahummel,

You should be able to login now - please let me know if the issue has been solved.

Adrian.

1 Like

Dear Adrian

thank you for your help and the login was successful.
What can I do to prevent it from happening again?

Best regards Joachim

Your TTID account was no longer linked to the correct TTN v3 account. I’m currently trying to understand how did that happen.

What operation did you do that caused you to longer be able to login - did you delete your account by any chance ? Or did you just change your email in TTID ?

1 Like

You needed help urgently and got helped.
It would be useful and polite to answer @adrianmares’ question in return.

1 Like

Hi i have the same problem my account is locked! Please help me!

Hi I have the same error when loging in and trying to choose Europe one from the cluster picker.

would apreciate any help.

Thanks, Asaf

Hi Adrian, I seem to get the same error as lorahumel Joachim when trying to login.
would you be able to help me out too.
I would really apreciate it.

Regards,
Asaf

Could you please try again now ?