Netvox R718A / R718N315 don't appear in Application. Gateway shows uplink ctivity

TTN Network and Services
1

Hello,

although I followed every tutorial I could find, especially the official ones, I am still without success. I try to add the netvox R718a and the netvox R718N315 to my application. I use the Things network database driven way.

  1. I am running two gateways that work obviously as they provide the data from a dragino sensor.
  2. The dragino works fine in my application. So the app also seems to work
  3. I used the “Add end device” feature of the console and then the Device Repository.
  4. As “Live data” I get “Create end device”, but “No activity yet” and Session information “This device has not joined the network yet”.
  5. At the gateway I see an uplink message. Here is the complete JSON:
  {
    "name": "gs.up.receive",
    "time": "2022-08-11T10:21:55.460502649Z",
    "identifiers": [
      {
        "gateway_ids": {
          "gateway_id": "fst-stecker1",
          "eui": "58A0CBFFFE8046AA"
        }
      }
    ],
    "data": {
      "@type": "type.googleapis.com/ttn.lorawan.v3.GatewayUplinkMessage",
      "message": {
        "raw_payload": "ACiYfscQIHxKR4cBABB6EwBBrntjo7k=",
        "payload": {
          "m_hdr": {},
          "mic": "e2OjuQ==",
          "join_request_payload": {
            "join_eui": "4A7C2010C77E9828",
            "dev_eui": "00137A1000018747",
            "dev_nonce": "AE41"
          }
        },
        "settings": {
          "data_rate": {
            "lora": {
              "bandwidth": 125000,
              "spreading_factor": 7
            }
          },
          "coding_rate": "4/5",
          "frequency": "868500000",
          "timestamp": 1353804475,
          "time": "2022-08-11T10:21:55.388025999Z"
        },
        "rx_metadata": [
          {
            "gateway_ids": {
              "gateway_id": "fst-stecker1",
              "eui": "58A0CBFFFE8046AA"
            },
            "time": "2022-08-11T10:21:55.388025999Z",
            "timestamp": 1353804475,
            "rssi": -58,
            "channel_rssi": -58,
            "snr": 6.75,
            "location": {
              "latitude": 48.57764398064623,
              "longitude": 7.921693149519837,
              "altitude": 120,
              "source": "SOURCE_REGISTRY"
            },
            "uplink_token": "ChoKGAoMZnN0LXN0ZWNrZXIxEghYoMv//oBGqhC71cWFBRoMCMOw05cGEODAwNsBIPjUo6izkgcqDAjDsNOXBhCPnYO5AQ==",
            "received_at": "2022-08-11T10:21:55.431427663Z"
          }
        ],
        "received_at": "2022-08-11T10:21:55.460333152Z",
        "correlation_ids": [
          "gs:conn:01GA58TPDPHGTQPS828W082089",
          "gs:uplink:01GA66SHW4V70J5Z5GW1V60FHD"
        ]
      },
      "band_id": "EU_863_870"
    },
    "correlation_ids": [
      "gs:conn:01GA58TPDPHGTQPS828W082089",
      "gs:uplink:01GA66SHW4V70J5Z5GW1V60FHD"
    ],
    "origin": "ip-10-100-14-219.eu-west-1.compute.internal",
    "context": {
      "tenant-id": "CgN0dG4="
    },
    "visibility": {
      "rights": [
        "RIGHT_GATEWAY_TRAFFIC_READ"
      ]
    },
    "unique_id": "01GA66SHW478HMMW2EE2MKKHFQ"
  }

The “only” thing is, that there is no connection to the network and so no data in the app.

I know that this is a complete beginners problem, but I tried for three days now with the tutorial, forum search and youtube videos. I learned a lot, especially about v2 vs v3. But still there is no success. Please help!

2

What are you seeing happening in the GW console view, it looks like there is a join request received by the GW…do you see a join accept sent back? If nothing further 1st step is check you have the device key details correctly registered and checked for typo’s etc.

3

Hello,
no, there is no join accept message.
The device key details are entered as on the label attached.
The phenomenon exists with both netvox devices I try to get to work.

The effect is the same with both gateways I own. The gateways work as other devices connect without problems.

As definition I use the definition as it is to be found in the Database.

Any help is welcome