I am experiencing a persistent “60-second connection loop” with my The Things Indoor Gateway (TTIG). The gateway is currently showing a “Yellow” status in my console, and I have verified that it is trapped in a loop where it successfully completes the TLS handshake with the CUPS redirector (52.59.202.240), but fails to receive an LNS cluster assignment, leading to a clean FIN disconnect exactly 60 seconds later.
Diagnostics performed:
-
Factory Reset: Performed a full hard reset (held button until rapid LED flash) to clear local NVRAM/TLS cache.
-
Network Path: Confirmed the gateway has a valid IP via DHCP, and DNS resolution for
rjs.sm.tcis working correctly. -
Console Settings: Verified frequency plan is correct (Europe 863-870 MHz) and “Require authenticated connection” is disabled.
-
ISP Change: This issue began immediately following a change in my ISP/network environment.
TCPDump log snippet:
‘‘‘
14:18:18.741004 IP 10.42.0.251.20127 > 52.59.202.240.9191: Flags [S], seq 13719, win 5840, options [mss 1460], length 0
14:18:18.767476 IP 52.59.202.240.9191 > 10.42.0.251.20127: Flags [S.], seq 617143543, ack 13720, win 62727, options [mss 1452], length 0
14:18:18.774327 IP 10.42.0.251.20127 > 52.59.202.240.9191: Flags [.], ack 1, win 5840, length 0
… (Handshake completes) …
14:19:18.741004 IP 10.42.0.251.20127 > 52.59.202.240.9191: Flags [F.], seq 807, ack 1359, win 4482, length 0
14:19:18.767476 IP 52.59.202.240.9191 > 10.42.0.251.20127: Flags [F.], seq 1359, ack 808, win 61920, length 0
14:19:18.770000 IP 10.42.0.251.20127 > 52.59.202.240.9191: Flags [.], ack 1360, win 4481, length 0’’’
I suspect this EUI might be orphaned or flagged in the global registrar following my network change. Since this is a hardware-locked TTIG, I have no way to manually re-provision the LNS tokens.
Could an admin please check if EUI 58A0CBFE803D81 is correctly mapped to my account’s eu1 cluster, or if it is stuck in a stale state that requires a backend “reset”?
Thanks for your time and help.
