Well, kickstarter is like buying stocks of a startup, with the future possible revenue limited to receiving the product. From a ROI point of view it’s not a very smart choice, so therefore it’s done for idealistic reasons. Having said that the communication from TTN I read in e.g. this topic is sometimes somewhat clumsy. For instance the suggestion to provide free firmware upgrades. I expected that the topic would explode after that.
I think I do understand TTN’s situation and I do understand the fact that backers are very unpleasantly surprised. Probably this is partly caused by the fact that the current solution is presented as a business decision. From my point of view, as non-backer (I wasn’t involved back then) and non-core team member, it looks like the situation is pretty simply: the money to do it under the original or even the semi-original conditions is simply not there. This means delivery under the agreed conditions simply can’t take place and complaining won’t help. Again: this is speculation. But if it’s true TTN should just be very clear about that. Statements like “out our own pockets” still suggests there is room somewhere.
If we looking at some other ks examples they would slowly have perished until they would have pulled the plug. TTN didn’t which gives them credits, but I do understand that getting a by now relatively expensive product after a long time of waiting doesn’t make people very happy.
In the past complaining and trying to avoid the unavoidable already lead to the situation to let ttn pay for the VAT on the smaller devices. In hindsight that was with money that wasn’t there, causing the currently awkward situation that the smaller ‘users’ were compensated while the ‘network contributers’ today can’t be compensated the same way. So let’s be careful by fixing this without looking to the effects.
Would it be a solution for the to-be gateway owners to reluctantly accept additional costs, and let TTN deduct the same amount per device that was earlier paid for by TTN for the nodes and uno’s? I believe this may feel fair without the costs going too much through the ceiling.
Secondly, some solution that prevents each individual to pay a few tens of euro’s as administration fee to the forwarder would be very welcome. This feels in particular as wasted money.