Try reconnecting it to Au rather than Eu then delete it properly and try again?!
Have you logged into the au1 cluster and checked if it is not still their?
So where are you in EU? That you can use the AU frequency band.
Hi
Gateway from au cluster is deleted earlier. I have tried to register gateway to au cluster but i got same message:
error
Submit failed
Gateway with EUI 58A0CBFFFE803D54 already exists and is not authorized for claiming
Show details
{
“code”: 9,
“message”: “error:pkg/deviceclaimingserver/gateways:gateway_not_authorized (gateway with EUI 58A0CBFFFE803D54 already exists and is not authorized for claiming)”,
“details”: [
{
“@type”: “type.googleapis.com/ttn.lorawan.v3.ErrorDetails”,
“namespace”: “pkg/deviceclaimingserver/gateways”,
“name”: “gateway_not_authorized”,
“message_format”: “gateway with EUI {gateway_eui} already exists and is not authorized for claiming”,
“attributes”: {
“gateway_eui”: “58A0CBFFFE803D54”
},
“correlation_id”: “048506ba366e4e5cbae1fe30be12809e”,
“code”: 9
}
]
}
I have reset gateway and he is reconnected normally. Green led steady lights.
This gateway is currently connected to eu1.cloud.thethings.network and is seeing traffic.
What is your user ID @emxes?
Aren’t they the same as the forum user ids??
Not neccessarily some users have multiple accounts or use an org id for kit and personal id for own interests possibly also seperating users for infrastructure (GW/Servers) & device use and then forum etc. 
Always worth checking just in case, I know some vendors and manufacturers do this also 
I noticed also that on his/her last post @emxes console icon has user id of em es - space or atleast no x?
Exactly. This gateway is registered under a user emes (without the x). So I’m guessing that this user has multiple accounts and has claimed the gateway under the alternate account.
Sigh. On TTN? They shouldn’t have that much “stuff” that the benefits of splitting over multiple accounts is far outweighed by the resulting confusion.
The console shows your name top right - at least it seems to for me.
I’ll add the “multiple accounts” wrinkle to the support cheat sheet.
Absolutely yes! We have manufacturers, vendors, systems integrators, consultants and distributors who contribute e.g. GW’s to help build out the Community network (e.g. I persuaded Laird to drop one near me), and obviously like others they can/will use TTN as development/test bed and remember Manufacturers often call out compatability with TTN as a key sales/marketing feature/capability…how else can they test that - especially as many deployments started long before the more recent ‘commercial’ TTI tightening…
…we want these people and orgs to actively use, test and contribute to TTN!!! 
(Transparency disclosure - whilst a long term active contributor and more recently moderator for Forum and Community I consider myself a ‘technology evangelist, consultant and SI’ in this space and have not only personal fleet of GW’s but other collabrators, clients and customers who have deployed and contributed for the greater good - there are therefore different or even multiple id’s associated with many GW’s and devices - many of which have never been near the Forum, as no need!)
Who’s got 60+ gateways &/or devices??
Yeah, see that happening on a daily basis with vendor based issues …
Errrmm! 
60 models that each need testing where they make insufficient income from that to pay for a TTI instance …
1 Like
Hi
What are you talking about???
My email is registered. Or not? My email, registered on TTN is emxes@mail.com
Emxes is name requested by TTN. Of coarse it is not my name.
I bought Browan indoor gateway “LOCKED” on TTN so I can not say goodbye TTN.
If somebody try to use multiple account, esername or anything else, it is not my problem.
If you want talk about it, you can open new topic and stop blame me.
My problem is explained. If you can not fix the problem, you can say it. All I ask is to delete my gateway so I can register it again. Is it problem? Do you know how do that?
?
The OP is taking a couple of hours out to review their approach.
2 Likes
@emxes: This gateway is already registered under a different username. I was only pointing out the similarity between that username and yours.
If that’s not your username, then it’s possible that your reseller sold you a gateway that wasn’t unregistered by the previous owner.
If you DM me a picture of the back of that gateway to prove that you own this, I can delete it from it’s current user.
As a side note, this forum is not a commercial ticketing system. It’s driven mostly by volunteers who help each other out, with occasional support from the core team.
I can understand your frustration when you buy a new product and it doesn’t work.
However, please keep your responses civil and aggression-free towards the people who are trying to help you.
@descartes: Let’s give the OP one more chance to get the issue solved.
Warning issued but only benched for a couple of hours so should be able to pick up the thread by now.
Hi, i have not started uncivil behaviour. You have started blaming without proof. Anyway I am saying again, this gateway is locked to TTN so TTN has agreemant with Browan. I am saying, i dont want tracking double or fake devices or so. It is not my job. I am in test fase, so what can be happen if I sold all system and you have registered same gateway under different name?? Emes, em es, emxes are my names used for test purpose. Not intentionaly but hurring to fill all fields. Anyway , how device can be registered with same DEVEUI, same email but different username?? BIt a strange?
I am going back to start. Please delete my Browan TTN gateway from all accounts.
