Physical infrastructure update (completed)

Completed: Physical infrastructure update

This is a cross-post of an incident on our status page. It will be updated automatically.

Impact: Maintenance

Scheduled: Wed, 15 Sep 2021 14:00:00 +0200 until 15:00:00 +0200

Resolved: Wed, 15 Sep 2021 15:00:59 +0200

Affected Components

  • Europe 1 ( Operational


Posted: Wed, 15 Sep 2021 11:45:10 +0200

We're upgrading our physical infrastructure. A brief interruption of services can be experienced.

In Progress

Posted: Wed, 15 Sep 2021 14:01:51 +0200

Scheduled maintenance is currently in progress. We will provide updates as necessary.


Posted: Wed, 15 Sep 2021 15:00:59 +0200

The scheduled maintenance has been completed.

The incident on our status page was just updated with new information. The first post in this topic has been updated accordingly.

@htdvisser, how is this “scheduled” when we get 2.25 hours notice?

Could no one say which elements of the stack may be affected?

The way statuspage works is that maintenance items are created in the “scheduled” state. It doesn’t make a difference if it takes place 5 minutes form now or on the 1st of December.

We schedule maintenance at a time when our ops team thinks it’s necessary and convenient, not when it’s convenient for users. This means that we schedule maintenance during our working hours, so that all of the team is available to assist if needed. If possible, we announce maintenance a day in advance, but in this case the team decided that it would be better to make the changes as soon as possible, hence the short notice.

The affected components are usually listed in the maintenance item. In this case, our eu1 cluster was briefly affected by the infrastructure upgrade.