Three gateways simultaneously not connected


(Jbkiwi) #1

I have three RPi gateways that use the basic packet forwarder.

They all connect to thethings.meshed.com.au and have been running for weeks

They all (all three of them!) stopped forwarding data on 09 August at approx 11am (UTC) - I don’t know the exact time as this is all based on the “last seen XX hours ago”.

The status page shows everything working fine.

Any ideas? Two of the gateways are behind the same public IP address, but the third is off a different IP and different ISP, so unsure where to go from here.


(Dub Bartolec) #2

I am having the same issue and I only noticed it now. (Aug 10, 11:00 Sydney time)

I can see packet being forwarded to TTN (thethings.meshed.com.au) from my gateways but status on TTN states that servers are not connected.


(Darren Millett) #3

Me three…
Single gateway using router.au.thethings.network. Last packet was at 9:48PM (Melbourne UTC+10) last night. I noticed at 10:25PM, as I was testing a new device. Gateway says its forwarding packets, but nothing ever shows up. Gateway is offline in Console.
Rebooted gateway and devices several times… no change.


(Jbkiwi) #4

Can you check on the TTN console if data is still getting though? My gateways are forwarding data to TTN, but the TTN console shows the gateway is not connected and no packets received.


(Stubbern) #5

Same issue here. Gateway appears at ‘Connected’ but last seen is set to “8/9/2018 22:07:20 AEST” (click on the “xx hours ago” in the Last Seen field and it will change to a time).

Using thethings.meshed.com.au. If you ping both thethings.meshed.com.au and router.au.thethings.network you’ll see they use the same IP so I’m guessing are in fact the same device.


(Jbkiwi) #6

Brilliant - That’s very useful.

My first gateway went offline at 2018-08-09T12:06:51Z and the other two within 40 seconds of that time, which is within a minute of when yours went offline.


(Dub Bartolec) #7

No data is not getting through. I can see from the log on packet forwarder that packets are being forwarded but TTN console states that gateways are not connected, last seen 14 hours ago.


(Stubbern) #8

Must be a local issue with that router. I changed my gateway to use ttn.opennetworkinfrastructure.org and now it is working. The gateway has checked in and my test device is reporting in.


(Andrew Maggio) #9

thethings.meshed.com.au should be OK now.
You might need to restart your packet forwarder


(Darren Millett) #10

I’ve got data again as at 13:44 Local. No restart. Gateway connected. Thanks!!


(Adam Jp) #11

What happened @Maj ? Shouldn’t this be something that is reported on https://status.thethings.network/ ?


(Andrew Maggio) #12

Hi Adam. The component responsible for AU915 legacy gateway connections died/hung.
status.thethings.network is manually updated and only covers the global TTN instance.