I will do the same and wait a couple of days. I see no data coming through to my applications. My only concern is the update that was completed today for V3 was completed at 09:50 which is the exact time my gateway connection failed. I am using V2 so it shouldn’t affect my gateway, hopefully its just a coincidence.
Learning more about this by the hour. My issue is that I’m very new to this, so I’m having trouble discerning whether the issue is my module or my gateway. I had someone on reddit tell me that the gateway always shows as disconnected until some data is passed through it, then it shows connected again for awhile. Based on this discussion, this doesn’t sound correct. My gateway has been “not connected” for almost 3 days. I’ve been messing with the module but have not been able to pass any data while it showed not connected. Being so new I’m not sure if that’s a device (CubeCell HTCC-AB02S) issue or the gateway. I think my device is configured Ok…EIUs, App Key, Application registered, etc. And I have tried numerous example apps.
I did manage to pass 9 packets through the gateway on day 1 while it showed connected (6 receive and 3 sent), but nothing since then.
Thanks…Win
@Jeff-UK - Quick question you mentioned that 30% of your gateways are showing as not connected. Are they now showing as connected? My gateway has a steady green light indicating that it is connected but still no data shown on my application. I have been reading the forums and noticed a way to check if the gateway is connected is by checking the timestamp on http://noc.thethingsnetwork.org:8085/api/v2/gateways/Gateway ID - when I check this I get the following information -
{“timestamp”:“2021-04-13T09:51:44.153715303Z”,“uplink”:“1465”,“downlink”:“405”,“location”:{},“frequency_plan”:“EU_863_870”,“platform”:“minihub - Firmware 2.0.0 - Protocol 2”,“gps”:{},“time”:“1618307504153715303”,“rx_ok”:1465,“tx_in”:405}
Giving me the impression that the gateway was last seen this morning. I have not done anything to the gateway and am confused around the issue could be. Any suggestions or is it just a waiting game?
There was a similar post a little later on another thread so I did a quick check and more accurate count and in fact >50% were showing not connected (but handling data ok), just looked again and no change - as you say typically a waiting game! If its a TTIG then there is sometimes an extra wrinkle in that the glue/translator s/w to take basic station traffic into V2 back end can also show some instability (anecdotaly) and might need a kick on a different server 
Again I find leaving alone lets it resolve over time but if traffic not routing through then may be a different problem. Are your apps in V2 or V3 - if V2 should go straight through if V3 ith will have to go through the Packet Broker to get ito V3 back end. Several people have posted (inc me) tonight to say V3 apps seeing traffic through V2 GW’s using PB so that should be ok - unsure if update to V3 stack over last 24hrs might have pertubed flow for some - again my instincts would be leave a short time to see if settles if data not mission critical…
@KrishnaIyerEaswaran2 should be able to advise if he sees your TTIG working in backend given the EUID for the GW, otherwise post an issue to the Slack Ops channel to request support?
Thanks for the reply again, no definitely not mission critical however it is a project I am doing for my dissertation and was hoping to have the data logging this week so I can add it to my report. Fingers crossed it starts working again or thats 11,000 words out the window. I have just checked the TTN mapper and it looks like alot of gateways within the UK are offline with the majority of them showing as ‘last seen at 07:30’ ish this morning.
Yeh when I 1st looked we were down ~300GW’s out of typically (900-1k), which is why I suspect Console/NOC server scrape problem vs individual devices
I tried to go onto slack Ops channel earlier following a link that someone had posted but it came up saying ‘this link is no longer active, to join this work space you’ll need to ask the person who originally invited you for a new link’. Is there another way to get on it?
Forum search is your friend.
Thanks I did that and it told me to click on ‘Join us on slack’ under my profile picture, and when I do that I get the message 'this link is no longer active, to join this work space you’ll need to ask the person who originally invited you for a new link’. Will search the forum again, maybe there are other methods
Found it, thank you
It is a well know thing that the gateway status isn’t working well, so this has no real value without you telling us if any uplinks are flowing through the gateway. Leaving aside the lack of text with the implied assumption that someone else figure it out for you.
OK, sorry. The TTIG gateways are shown as not connected, but the devices in the console shows traffic through them.
So if you read this thread and particularly the link given a few posts up by @Jeff-UK, you’ll find out that this is the new normal.
I have the same problem
Gateway EUI 58A0CBFFFE80288D
You’ve linked to a message that goes back 6 months.
If you mean you can’t see the status of your TTIG on the v2 console, gateway status was disabled for all gateways many months back.
If it’s to do with something else, can you say what’s working & what’s not working.
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Would anyone know how I find my EUL on my Gateway (Model: TTN-001-868-1.0) if the box has been discarded?
Label on the back of the device or put it into setup mode and look at bottom of web page (192.168.4.1) when you log into its wifi AP
Gateway setup page is definitely easiest. Follow instructions here under New Gateways to access the setup page. https://www.thethingsindustries.com/docs/gateways/models/thethingsindoorgateway/
Thanks for this.
When I factory reset it & then connect to the Wifi it gives its self an IP address of 192.168.84.1 - If I connect to that using my browser I see:
Gateway ID:
WiFi Access Points:
Show Advanced Options:
Account Server:
Gateway Key:
Unfortunately I do not see anything else at the bottom to do with EUL, infact its just a white screen with nothing on it.