TTIG "not connected"

There was a similar post a little later on another thread so I did a quick check and more accurate count and in fact >50% were showing not connected (but handling data ok), just looked again and no change - as you say typically a waiting game! If its a TTIG then there is sometimes an extra wrinkle in that the glue/translator s/w to take basic station traffic into V2 back end can also show some instability (anecdotaly) and might need a kick on a different server :wink: Again I find leaving alone lets it resolve over time but if traffic not routing through then may be a different problem. Are your apps in V2 or V3 - if V2 should go straight through if V3 ith will have to go through the Packet Broker to get ito V3 back end. Several people have posted (inc me) tonight to say V3 apps seeing traffic through V2 GW’s using PB so that should be ok - unsure if update to V3 stack over last 24hrs might have pertubed flow for some - again my instincts would be leave a short time to see if settles if data not mission critical…

@KrishnaIyerEaswaran2 should be able to advise if he sees your TTIG working in backend given the EUID for the GW, otherwise post an issue to the Slack Ops channel to request support?

Thanks for the reply again, no definitely not mission critical however it is a project I am doing for my dissertation and was hoping to have the data logging this week so I can add it to my report. Fingers crossed it starts working again or thats 11,000 words out the window. I have just checked the TTN mapper and it looks like alot of gateways within the UK are offline with the majority of them showing as ‘last seen at 07:30’ ish this morning.

Yeh when I 1st looked we were down ~300GW’s out of typically (900-1k), which is why I suspect Console/NOC server scrape problem vs individual devices

I tried to go onto slack Ops channel earlier following a link that someone had posted but it came up saying ‘this link is no longer active, to join this work space you’ll need to ask the person who originally invited you for a new link’. Is there another way to get on it?

Forum search is your friend.

Thanks I did that and it told me to click on ‘Join us on slack’ under my profile picture, and when I do that I get the message 'this link is no longer active, to join this work space you’ll need to ask the person who originally invited you for a new link’. Will search the forum again, maybe there are other methods

Found it, thank you

gw2 gw1

It is a well know thing that the gateway status isn’t working well, so this has no real value without you telling us if any uplinks are flowing through the gateway. Leaving aside the lack of text with the implied assumption that someone else figure it out for you.

OK, sorry. The TTIG gateways are shown as not connected, but the devices in the console shows traffic through them.

So if you read this thread and particularly the link given a few posts up by @Jeff-UK, you’ll find out that this is the new normal.

I have the same problem

Gateway EUI 58A0CBFFFE80288D

You’ve linked to a message that goes back 6 months.

If you mean you can’t see the status of your TTIG on the v2 console, gateway status was disabled for all gateways many months back.

If it’s to do with something else, can you say what’s working & what’s not working.

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Would anyone know how I find my EUL on my Gateway (Model: TTN-001-868-1.0) if the box has been discarded?

Label on the back of the device or put it into setup mode and look at bottom of web page (192.168.4.1) when you log into its wifi AP

Gateway setup page is definitely easiest. Follow instructions here under New Gateways to access the setup page. https://www.thethingsindustries.com/docs/gateways/models/thethingsindoorgateway/

Thanks for this.
When I factory reset it & then connect to the Wifi it gives its self an IP address of 192.168.84.1 - If I connect to that using my browser I see:

Gateway ID:
WiFi Access Points:
Show Advanced Options:

Account Server:
Gateway Key:

Unfortunately I do not see anything else at the bottom to do with EUL, infact its just a white screen with nothing on it.

Just noticed actually the guide you provided I dont think is for my device, my device has Blue lights and when you hold the button for 5 seconds they all start to light up which I believe factory resets it, I am then able to connect to the SSID it advertises but from there I see no EUL :frowning:

That is not the Things Indoor Gateway - Aka TTIG, it is The Things Gateway, aka TTGW or TT’Kickstarter’GW.

Docs here
https://www.thethingsindustries.com/docs/gateways/thethingskickstartergateway/

You dont need an EUI for this one in V3 :slight_smile:

Oh wow, spent all week trying to obtain the EUL but didn’t think to try not entering it!
Thank you very much all who replied and assisted with this.