Hi When I try to claim my TTIG gateway I get the following error. Submit failed Request to https://rjs.sm.tc:9193/api/v1/router/claim failed Any suggestions. Gateway EUI 58-A0-CB-FF-FE-80-19-E1 Thanks

That seems to be a transient error on the upstream API. Which cluster are you claiming the device? How many times did you try?

Cluster was eu1.cloud.thethings.network I have tried a few times. Thanks

Hello, We are facing the same issue with 3 TTIG gateways but in the Australian cluster ( https://au1.cloud.thethings.network ). The gateways EUI are: 58-A0-CB-FF-FE-80-31-89 58-A0-CB-FF-FE-80-2D-E2 58-A0-CB-FF-FE-80-31-3B When we submit the following error appear: Submit failed Request to https…

I still have the same problem. I have tried to claim my gateway with the web console and with tti-lw-cli a few times over the past 24 hours. I am getting the same error as posted above by suportemetosbrasil. Thanks

Hello, Same here with NAM1 with several different TTIG

[image] suportemetosbrasil: "could not verify gateway claim authentication code" :thinking: Double and treble check that you have used correct Wi-Fi code (used for claiming) havent see a problem for a while but I recall once when I did it was misread/mistype of code - my eyes aren’t what they…

I can reproduce the error. Investigating it.

Hi, we are students using TTN for the first time and we got that claim problematic aswell. We have bypassed the problem by creating a new gateway without EUI and after we go to general setting and add the gateway EUI that way. It seems to work but we are not sure to have recovered the claim on the …

Hi @arthur_deuker given [image] KrishnaIyerEaswaran2: I can reproduce the error. Investigating it. I would recommend patience and hold off until officially fixed vs attempting a work around that may break or not be effective/stable and may cause further problems down stream. These kind of (c…

The root cause has been found. We are working on a fix.

Problem claiming gateway

Gateways TTIG - The Things Indoor Gateway

KrishnaIyerEaswaran2 (Krishna Iyer) February 3, 2023, 8:04am 13

The fix should be ready to be deployed today. I’ll get back to this thread when done.

Problem claiming TTIG gateway