Novice here. I have looked through and tried solutions in the threads. I keep getting an rx timeout on the device (AB02S), and although the ttn console occasionally gets a connection the device never joins. I am running the verbatim example code. There’s a gateway about 500m from here.
Can you provide some detail - what sort of connection - what the actual text it is - no screen shots please.
This implies it’s not yours so you can’t see the gateway logs. No matter, if the device console shows a Join Request and shows its created a Join Accept and assuming that this remote gateway is able to transmit the JA because it doesn’t have any issues with duty cycle, then the next step is to get the antenna closer - or a better antenna - or both.
As numerous forum posts you can search for will explain, gateway = big antenna can hear JR, device = small antenna, less able to hear a JA.