Subject: Gateway EUI 58A0CBFFFE803402 already exists, can't claim or access it (cluster eu1)

Gateways TTIG - The Things Indoor Gateway
1

Hi,

I own a The Things Indoor Gateway (TTIG) and I can’t claim it any more.

  • Gateway EUI: 58A0CBFFFE803402
  • Cluster: eu1.cloud.thethings.network (TTN Sandbox)
  • My user: baliyu81
  • The gateway was previously registered under my account as gateway ID “ttig-lora” (I have a 7 June 2022 notification about a collaborator being added to it)

What happens now:

  1. Claiming it fails with: gateway_already_exists (gateway with EUI 58A0CBFFFE803402 already exists). Correlation ID: 4eedb29b0f5c45dcb46b769bfb687373

  2. Opening The Things Network Console gives: error:pkg/auth/rights:insufficient_gateway_rights. Correlation ID:

    4_notification_ttig-lora_2022
    4_notification_ttig-lora_20221216×114 35.5 KB

    3_organizations_empty
    3_organizations_empty2124×1327 89.1 KB

    2_insufficient_gateway_rights
    2_insufficient_gateway_rights2031×1342 73.6 KB

    1_claim_failed
    1_claim_failed1513×991 37.2 KB

2

Update: claiming still fails. The EUI is held by another account and isn’t mine.

  • Gateway: The Things Indoor Gateway (TTIG), model TBMH100, firmware 2.0.4, manufactured 2020-04-28

  • EUI: 58A0CBFFFE803402

  • Error: pkg/deviceclaimingserver:gateway_already_exists, correlation ID 99f33c4068ca4bb2b2d843b78cc47182

  • I’ve checked my own account and organisations, and it isn’t registered there.

Could an admin release the EUI so I can claim it? I’m happy to send a photo of the label by private message to prove I have the device.

3

I believe this gateway may be registered to my old account fbello, which I can no longer access (it’s a collaborator on my applications under baliyu81). Happy to verify ownership.

4

TTN/TTI Core staff only occasionally drive by the Forum and users and moderators have no account access. Best option for escalation is post to the #support channel on The Things Slack. Post a link to this thread with an appeal for assist then you shouldn’t need to repeat all this info there :slight_smile: