Subject: Gateway EUI 58A0CBFFFE803402 already exists, can't claim or access it (cluster eu1)

[baliyu81]

Hi,

I own a The Things Indoor Gateway (TTIG) and I can’t claim it any more.

• Gateway EUI: 58A0CBFFFE803402
• Cluster: eu1.cloud.thethings.network (TTN Sandbox)
• My user: baliyu81
• The gateway was previously registered under my account as gateway ID “ttig-lora” (I have a 7 June 2022 notification about a collaborator being added to it)

What happens now:

1. Claiming it fails with: gateway_already_exists (gateway with EUI 58A0CBFFFE803402 already exists). Correlation ID: 4eedb29b0f5c45dcb46b769bfb687373

2. Opening The Things Network Console gives: error:pkg/auth/rights:insufficient_gateway_rights. Correlation ID:

   
   
   
   

[baliyu81]

Update: claiming still fails. The EUI is held by another account and isn’t mine.

• Gateway: The Things Indoor Gateway (TTIG), model TBMH100, firmware 2.0.4, manufactured 2020-04-28

• EUI: 58A0CBFFFE803402

• Error: pkg/deviceclaimingserver:gateway_already_exists, correlation ID 99f33c4068ca4bb2b2d843b78cc47182

• I’ve checked my own account and organisations, and it isn’t registered there.

Could an admin release the EUI so I can claim it? I’m happy to send a photo of the label by private message to prove I have the device.

[baliyu81]

I believe this gateway may be registered to my old account fbello, which I can no longer access (it’s a collaborator on my applications under baliyu81). Happy to verify ownership.

[Jeff-UK]

TTN/TTI Core staff only occasionally drive by the Forum and users and moderators have no account access. Best option for escalation is post to the #support channel on The Things Slack. Post a link to this thread with an appeal for assist then you shouldn’t need to repeat all this info there

[hino_nitta]

Orphaned end device from deleted application – unable to re-register DevEUI

Hello,

I accidentally deleted an application while an end device was still registered in it.

I am now unable to register the device again because its JoinEUI and DevEUI are still associated with the deleted application.

Cluster:
eu1.cloud.thethings.network

Deleted Application ID:
011-a840413cf761c3e2

End Device ID:
011-a840413cf761c3e2

JoinEUI:
A840410000000101

DevEUI:
A840413CF761C3E2

When I try to register the device again, I receive:

error/identityserver

an end device with JoinEUI A840410000000101 and DevEUI A840413CF761C3E2 is already registered as 011-a840413cf761c3e2 in application 011-a840413cf761c3e2

I also tried:

ttn-lw-cli applications restore 011-a840413cf761c3e2

but received:

error/auth/rights
(no rights for application 011-a840413cf761c3e2@ttn)

The deleted application no longer appears in:

ttn-lw-cli applications list

Could someone from the TTN team please remove the orphaned end-device registration, or restore/purge the deleted application so that I can reuse this JoinEUI/DevEUI?

Thank you.

[Jeff-UK]

Read post immediatley above yours - always useful if diving into (in this case unconnected) a thread. Slack for the win