Unable to reset password for old account

Uncategorized
1

I’m trying to reset password for my old and no more in use account where there is registered a gateway i have to unregister and unassociate. i try to reset my password i receive the link to reset password but this error rise to me:

Request path:
/oidc/interaction/cRmIN9JWR_nAicgx1mgjf/reset-password?email=biondi.engineering%2540gmail.com&_csrf=01FJkyva-N5HHLLFODy5hOjH9HpiNSdP1lHw&token=b71bb34667301e47a39df50ec037be88
Request status code:
400
Request method:
POST
Request time:
2025-04-17T12:44:10.318Z
any suggestion?

2

The bit in bold seems rather odd, I’d expect fred@domain.com to be fred%40domain.com

It may be that something went wrong with typing in the address and the server is confused …

4

Hello,

i have the same problem. I replaced the ‘%2540’ in the mail address with ‘@’ and ‘%40’ but nothing helps. I cannot reset the password.

5

Hello,
has anybody an idea how could i resolved this problem?

6

You can post on Slack to see if a TTI engineer has a moment to sort you out.

They are the only ones with access to the backend.

That said, you replaced the encoded values with two digits. Whereas I suggested replacing them with just an @. The %25 is a % sign. %40 is an @, %2540 is a ╀, otherwise known as BOX DRAWINGS UP HEAVY AND DOWN HORIZONTAL LIGHT

7

Hello,

I have now found the cause. The antivirus programme scans the address and therefore disables the link in advance. Once the antivirus programme was disabled, the function worked without any problems.