Milesight LoraWan IoT sensor WS50x goes to inactive intermittedly for hours

[khukhu]

IMPORTANT BEFORE POSTING:

• Check the Learn section: https://www.thethingsnetwork.org/docs/lorawan/
• Check the Stack documentation: https://www.thethingsindustries.com/docs/
• Make sure you’ve searched the forum: https://www.thethingsnetwork.org/forum/search
• Check the vendor’s documentation

Summary
Milesight WS558 (or similar Milesight node) going inactive for hours

Hardware
vendor: Milesight
Product model: WS558_915M(Region- AS923)
Gateway: Industrial LoraWan gateway(UG56)

[Jeff-UK]

@khukhu

going inactive for hours

What does that mean?

Is the GW stable and ‘continuously’ connected?

Do the received fcount values between such ‘inactivity’ show contiguous numbers or are there gaps in values (suggesting device may have transmitted but signal not captured - therefore not inactive just unheard).

Is the RSSI/SNR as seen in GW logs representative of a good quality signal (say RSSI -60 → -110dbm) - or is it low/close to edge of reception level (there may be periods due to interferers or blocking objects where it drops below viability) or even too high (keep decent seperation between GW & node - Forum search) if so avoid overload conditions leading to false/corrupted messages or channel bleed.

If power to node stable and GW online then likely one for the vendors support team/forum, unless periods of inactivity expected/documented; e.g. wont send if Delta values read and not above a significant value or hysteresis level +/- ……does vendor documentation have anything to say on that point?